Sales Administrator

Floors Etc; Timonium (MD); On-site; USD 42,000 - 56,000; Full time

Job summary

Floors Etc in Timonium, MD is seeking an organized Administrative Support professional to back a Senior Sales Representative by handling paperwork, scheduling, and client follow-up for residential accounts. You will enter jobs, assemble work packets for installers, create change orders, and keep the sales pipeline organized while assisting with day-to-day processes and software.

This role requires strong communication, discretion with pricing data, and the ability to multitask in a fast-paced

Qualifications

• High school diploma or equivalent required.
• 2+ years of administrative, office, or customer service experience.
• Proficiency with Microsoft Office and quick learning of new software.
• Strong organizational and attention to detail, especially with orders and paperwork.
• Clear, professional written and verbal communication by phone and in person.
• Ability to manage several jobs at once and meet deadlines.
• Basic math skills for square footage, pricing, and totals.
• Ability to handle confidential customer and pricing information with discretion.

Responsibilities

• Handle the paperwork flow for the Senior Sales Representative’s residential accounts.
• Enter jobs and services into the computer system.
• Put together work packets for installers on the Senior Sales Representative’s jobs.
• Create Change Orders.
• Assist the Senior Sales Representative with day-to-day processes and keep their pipeline organized.
• Help the Senior Sales Representative with computer issues and company software.
• Help handle customer complaints on their accounts.
• Prepare paperwork for returns.
• Print Job Schedule reports and coordinate with accounting to create COD invoices.
• Assist the Senior Sales Representative and Sales Manager with developing tools and procedures to streamline work processes.
• Help grow the Senior Sales Representative’s customer base and develop relationships with prospective clients.

Skills

Administrative experience

Microsoft Office

Organizational skills

Communication skills

Multitasking

Basic math

Discretion

Customer service experience

Education

High school diploma or equivalent

Job description

Description

Summary

Provide dedicated administrative support to a Senior Sales Representative, managing the paperwork, scheduling, and customer follow-up behind their residential accounts so they can focus on selling.

Essential functions

• Handle the paperwork flow for the Senior Sales Representative’s residential accounts
• Enter jobs and services into the computer system
• Put together work packets for installers on the Senior Sales Representative’s jobs
• Create Change Orders
• Assist the Senior Sales Representative with day-to-day processes and keep their pipeline organized
• Help the Senior Sales Representative with computer issues and company software
• Help handle customer complaints on their accounts
• Prepare paperwork for returns
• Print Job Schedule reports and coordinate with accounting to create COD invoices
• Assist the Senior Sales Representative and Sales Manager with developing tools and procedures to streamline work processes
• Help grow the Senior Sales Representative’s customer base and develop relationships with prospective clients

Requirements

Required qualifications

• High school diploma or equivalent
• 2+ years of administrative, office, or customer service experience
• Proficiency with Microsoft Office (Word, Excel, Outlook) and comfort learning new software quickly
• Strong organizational skills and attention to detail, especially with orders, measurements, and paperwork
• Clear, professional written and verbal communication, by phone and in person
• Ability to manage several jobs at once and meet deadlines
• Basic math skills (calculating square footage, pricing, and totals)
• Ability to handle confidential customer and pricing information with discretion

Preferred qualifications

• Experience in flooring, home improvement, construction, interior design, or another installation-based industry
• Familiarity with flooring products (carpet, hardwood, LVP, tile, laminate) and installation terms
• Experience with flooring or construction software
• Experience supporting a sales representative or executive directly