Customer Service Agent and Administrative

BCI Acrylic Inc.; Frederick (MD); On-site; USD 52,000 - 65,000; Full time

Job summary

Renken Remodeling is seeking a detail-oriented Customer Service Representative / Administrative Assistant to manage front-end communication with customers, scheduling, and office operations at our Frederick, MD warehouse. This full-time role blends customer interaction with critical back-office support in a fast-paced environment.

The ideal candidate thrives with systems and processes, has excellent communication skills, and brings 2+ years of administrative or customer service experience.

Qualifications

• 2+ years of administrative, customer service, or office management experience.
• Strong organizational skills with attention to detail.
• Proficient in Microsoft Office, Google Workspace, and CRM/project management systems.
• Excellent phone and email communication skills.
• Ability to prioritize and manage multiple tasks in a deadline-driven environment.
• Positive attitude and team-oriented mindset.

Responsibilities

• Serve as the first point of contact for incoming calls, emails, and customer inquiries.
• Schedule appointments, manage calendars, and confirm customer consultations.
• Provide administrative support to project managers, sales staff, and leadership.
• Update and maintain files, CRM systems, and project documentation.
• Track and process incoming leads, ensuring proper handoff to sales teams.
• Participate at local home shows to represent our company, educate customers, and set appointments.
• Support warehouse office operations with ordering supplies and coordinating deliveries.
• Ensure professional, timely, and courteous communication with clients and partners.

Skills

Communication skills

Organizational skills

Team-oriented

Phone etiquette

Tools

Microsoft Office

Google Workspace

CRM systems

Project management tools

Job description

About Us

Renken Remodeling is a growing leader in home remodeling services, dedicated to delivering exceptional quality and customer satisfaction. We remodel bathrooms and our team helps homeowners bring their vision to life. We’re looking for a detail-oriented, organized, and outgoing team player to join our Fort Pierce warehouse office and support our company’s continued growth.

Position Overview

We are seeking aCustomer Service Representative / Administrative Assistantto manage front-end communication with customers, scheduling, and office operations at our Frederick, MD warehouse. This is afull-time rolethat combines customer interaction with critical back-office support. The right candidate will be someone who thrives in a fast-paced environment, enjoys working with systems and processes, and has excellent communication skills.

Key Responsibilities

• Serve as the first point of contact for incoming calls, emails, and customer inquiries.

• Schedule appointments, manage calendars, and confirm customer consultations.

• Provide administrative support to project managers, sales staff, and leadership.

• Update and maintain files, CRM systems, and project documentation.

• Track and process incoming leads, ensuring proper handoff to sales teams.

• Participate at local home shows to represent our company, educate customers, and set appointments.

• Support warehouse office operations with ordering supplies and coordinating deliveries.

• Ensure professional, timely, and courteous communication with clients and partners.

Qualifications

• 2+ years of administrative, customer service, or office management experience (construction/remodeling industry a plus).

• Strong organizational skills with attention to detail.

• Proficient in Microsoft Office, Google Workspace, and CRM/project management systems.

• Excellent phone and email communication skills.

• Ability to prioritize and manage multiple tasks in a deadline-driven environment.

• Positive attitude and team-oriented mindset.