Sales Administrator

Floors Etc.; Timonium (MD); On-site; USD 28,000 - 30,000; Full time

Job summary

Floors Etc. in Timonium, MD seeks an administrative support specialist to back a Senior Sales Representative. You will manage paperwork, scheduling, and customer follow-up for residential accounts, enabling the sales rep to focus on selling.

Requirements include a high school diploma and 2+ years in admin or customer service, with proficiency in MS Office and a detail-oriented, discreet approach to pricing data. This on-site role offers full-time hours.

Qualifications

• Must have 2+ years of administrative or customer service experience.
• Experience in flooring/home improvement or installation industries preferred.
• Proficiency with MS Word, Excel, Outlook and quick learning of new software.
• Strong organization and attention to detail for orders and paperwork.
• Clear, professional communication by phone and in person.
• Ability to manage multiple projects and meet deadlines.
• Basic math for square footage, pricing, and totals.
• Ability to handle confidential customer and pricing information.

Responsibilities

• Handle the paperwork flow for the Senior Sales Representative’s residential accounts.
• Enter jobs and services into the computer system.
• Create Change Orders.
• Keep the pipeline organized and assist with day-to-day processes.
• Support with computer issues and company software.
• Coordinate with accounting to create COD invoices.
• Develop tools and procedures to streamline workflows.
• Grow the customer base and build relationships with prospective clients.

Skills

Strong organizational skills

Excellent written and verbal

Multitasking

Attention to detail

Confidentiality

Math skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Summary

Provide dedicated administrative support to a Senior Sales Representative, managing the paperwork, scheduling, and customer follow-up behind their residential accounts so they can focus on selling.

Job Type

Full-time

Description

Provide dedicated administrative support to a Senior Sales Representative, managing the paperwork, scheduling, and customer follow-up behind their residential accounts so they can focus on selling.

Essential Functions

• Handle the paperwork flow for the Senior Sales Representative’s residential accounts
• Enter jobs and services into the computer system
• Put together work packets for installers on the Senior Sales Representative’s jobs
• Create Change Orders
• Assist the Senior Sales Representative with day-to-day processes and keep their pipeline organized
• Help the Senior Sales Representative with computer issues and company software
• Help handle customer complaints on their accounts
• Prepare paperwork for returns
• Print Job Schedule reports and coordinate with accounting to create COD invoices
• Assist the Senior Sales Representative and Sales Manager with developing tools and procedures to streamline work processes
• Help grow the Senior Sales Representative’s customer base and develop relationships with prospective clients

Requirements

Required qualifications

• High school diploma or equivalent
• Experience in flooring, home improvement, construction, interior design, or another installation-based industry
• 2+ years of administrative, office, or customer service experience
• Proficiency with Microsoft Office (Word, Excel, Outlook) and comfort learning new software quickly
• Strong organizational skills and attention to detail, especially with orders, measurements, and paperwork
• Clear, professional written and verbal communication, by phone and in person
• Ability to manage several jobs at once and meet deadlines
• Basic math skills (calculating square footage, pricing, and totals)
• Ability to handle confidential customer and pricing information with discretion

Preferred Qualifications

• Familiarity with flooring products (carpet, hardwood, LVP, tile, laminate) and installation terms
• Experience with flooring or construction software
• Experience supporting a sales representative or executive directly

Salary Description

20.00-22.00