Customer Service & Admin Specialist - Scheduling & CRM

BCI Acrylic Inc.; Frederick (MD); On-site; USD 52,000 - 65,000; Full time

Job summary

Renken Remodeling is seeking a detail-oriented Customer Service Representative / Administrative Assistant to manage front-end communication with customers, scheduling, and office operations at our Frederick, MD warehouse. This full-time role blends customer interaction with critical back-office support in a fast-paced environment.

The ideal candidate thrives with systems and processes, has excellent communication skills, and brings 2+ years of administrative or customer service experience.

Qualifications

• 2+ years of administrative, customer service, or office management experience.
• Strong organizational skills with attention to detail.
• Proficient in Microsoft Office, Google Workspace, and CRM/project management systems.
• Excellent phone and email communication skills.
• Ability to prioritize and manage multiple tasks in a deadline-driven environment.
• Positive attitude and team-oriented mindset.

Responsibilities

• Serve as the first point of contact for incoming calls, emails, and customer inquiries.
• Schedule appointments, manage calendars, and confirm customer consultations.
• Provide administrative support to project managers, sales staff, and leadership.
• Update and maintain files, CRM systems, and project documentation.
• Track and process incoming leads, ensuring proper handoff to sales teams.
• Participate at local home shows to represent our company, educate customers, and set appointments.
• Support warehouse office operations with ordering supplies and coordinating deliveries.
• Ensure professional, timely, and courteous communication with clients and partners.

Skills

Communication skills

Organizational skills

Team-oriented

Phone etiquette

Tools

Microsoft Office

Google Workspace

CRM systems

Project management tools

Job description

Renken Remodeling is seeking a detail-oriented Customer Service Representative / Administrative Assistant to manage front-end communication with customers, scheduling, and office operations at our Frederick, MD warehouse. This full-time role blends customer interaction with critical back-office support in a fast-paced environment.

The ideal candidate thrives with systems and processes, has excellent communication skills, and brings 2+ years of administrative or customer service experience.