Residential Programs Supervisor — On-Call Leader

RiseMe; New York (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

Acacia Network seeks an Assistant Residence Manager in New York to oversee daily operations of the residence, ensuring quality care and adherence to OPWDD, agency, and federal regulations. You will supervise direct service staff, manage billing, records, and trainings, and coordinate client healthcare appointments.

The role requires strong leadership, on-call availability 24/7, and a commitment to confidentiality and compliance within a bilingual, client-centered environment.

Qualifications

• High School Diploma or equivalent; Associate degree preferred.
• Minimum 5 years’ experience with individuals with developmental disabilities or other human services fields.
• Familiarity with OPWDD Guidelines.
• State Certification in SCIP, AMAP, First Aid, CPR.

Responsibilities

• Supervise and monitor assigned residence staff and per diem.
• Implement all policies, procedures and programs in accordance with OPWDD regulations and EHCCI/Acacia Network policy.
• Maintain individual and staff program records and trainings.
• Participate in program planning and case conferences.
• Attend agency trainings and duties.
• Review and ensure accurate monthly billing submissions.
• Ensure residence facilities meet regulatory requirements.
• Address maintenance and repair needs as needed.
• Ensure staff trainings are completed.
• Maintain residents' financial ledgers and oversee funds.
• Schedule client medical, dental, and follow-up appointments.
• Communicate with staff to coordinate services and adjust practices.
• Be on call 24/7.
• Model and teach program plan techniques to staff.
• Orient and train new staff.
• Maintain client and staff confidentiality.
• Maintain budgets for food, household, and petty cash.
• Ensure full staff coverage through scheduling.
• Perform other duties as requested by Administration.

Skills

Staff supervision

OPWDD Guidelines

On-call availability

Education

High School Diploma; Associate Degree preferred

Job description

Acacia Network seeks an Assistant Residence Manager in New York to oversee daily operations of the residence, ensuring quality care and adherence to OPWDD, agency, and federal regulations. You will supervise direct service staff, manage billing, records, and trainings, and coordinate client healthcare appointments.

The role requires strong leadership, on-call availability 24/7, and a commitment to confidentiality and compliance within a bilingual, client-centered environment.