Assistant Residence Manager

RiseMe; New York (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

Acacia Network seeks an Assistant Residence Manager in New York to oversee daily operations of the residence, ensuring quality care and adherence to OPWDD, agency, and federal regulations. You will supervise direct service staff, manage billing, records, and trainings, and coordinate client healthcare appointments.

The role requires strong leadership, on-call availability 24/7, and a commitment to confidentiality and compliance within a bilingual, client-centered environment.

Qualifications

• High School Diploma or equivalent; Associate degree preferred.
• Minimum 5 years’ experience with individuals with developmental disabilities or other human services fields.
• Familiarity with OPWDD Guidelines.
• State Certification in SCIP, AMAP, First Aid, CPR.

Responsibilities

• Supervise and monitor assigned residence staff and per diem.
• Implement all policies, procedures and programs in accordance with OPWDD regulations and EHCCI/Acacia Network policy.
• Maintain individual and staff program records and trainings.
• Participate in program planning and case conferences.
• Attend agency trainings and duties.
• Review and ensure accurate monthly billing submissions.
• Ensure residence facilities meet regulatory requirements.
• Address maintenance and repair needs as needed.
• Ensure staff trainings are completed.
• Maintain residents' financial ledgers and oversee funds.
• Schedule client medical, dental, and follow-up appointments.
• Communicate with staff to coordinate services and adjust practices.
• Be on call 24/7.
• Model and teach program plan techniques to staff.
• Orient and train new staff.
• Maintain client and staff confidentiality.
• Maintain budgets for food, household, and petty cash.
• Ensure full staff coverage through scheduling.
• Perform other duties as requested by Administration.

Skills

Staff supervision

OPWDD Guidelines

On-call availability

Education

High School Diploma; Associate Degree preferred

Job description

MISSION STATEMENT:

Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.

POSITION OVERVIEW:

The Assistant Residence Manager is responsible for the overall day-to-day operation of the residence in accordance to the agency, state and federal regulations. The Assistant Residence Manager is also responsible for the direct supervision of the direct service providers. The Assistant Residence Manager assures that all the individuals receive quality care and required supervision in reference to the residential habilitation and oversight plans in addition to effective implementation of the program plans for all individuals. They will ensure the program is operating with all Acacia Network expectations, including programmatic, billing, financial, facilities, and quality. The Assistant Residence Manager is available on call 24 hours, 7 days a week.

KEY ESSENTIALS:

• Supervise and monitor assigned residence staff and per diem in completion of job responsibilities and program operations.
• Implement all policies, procedures and programs in accordance with the OPWDD regulations and EHCCI/Acacia Network policy and procedures.
• Maintain individual and staff program records and trainings.
• Participate in all necessary program planning and case conference meetings.
• Attend and participate in agency standing committee, Incident and Human Rights Committee, trainings, and other out of the residence assigned duties.
• Review and ensure accurate and timely submission of billing on a monthly basis.
• Ensure that the physical plant is maintained and meets the regulatory requirements.
• Ensure all issues involving repair and maintenance are addressed as needed.
• Must successfully complete and ensure that all staff receive required trainings.
• Maintain all individuals financial ledger to ensure accuracy and that all monies are spent appropriately.
• Responsible for scheduling client medical, dental and follow up appointments.
• Communicate all relevant information to all residential staff and supervision verbally and in writing for the purpose of giving instruction, providing feedback, and adjusting work practices and maintaining coordination of services.
• Be on call 24 hours, 7 days a week.
• Must model and perform all aspects of individual program plans, demonstrating techniques to residence staff.
• Responsible for the orientation and training staff.
• Maintain confidentiality of all EHCCI OPWDD clients and staff at all times.
• Responsible for the maintenance, use, and budgeting of the residence food and household and petty cash funds.
• Maintain a schedule that provides full coverage
• All other duties as requested by Administrative Oversight

REQUIREMENTS:

• High School Diploma, required (Associate Degree preferred).
• Minimum 5 years’ experience with individuals with developmental disabilities or other human services fields.
• Familiarity with OPWDD Guidelines.
• State Certification in SCIP, AMAP, First Aid, CPR.

WHY JOIN US?

Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.