Residential Programs Manager, Developmental

Advocates; Boston (MA); On-site; USD 49,000 - 51,000; Full time

Job summary

Advocates in Boston is seeking a Developmental Services Program Manager to lead the day-to-day operations of a residential program, creating a home where the people we support can build independence and pursue their goals.

You will lead and develop a dedicated team, oversee staffing and program operations, and ensure individuals receive high-quality, person-centered supports while partnering with families and community partners to expand access to resources.

Qualifications

• Bachelor’s degree or at least 2 years of program experience, including staff supervision
• Strong communication, organizational, and decision-making skills
• Basic computer proficiency

Responsibilities

• Provide leadership, supervision, and support to staff and ensure program success
• Oversee administrative operations in collaboration with the Program Director
• Develop and manage staff schedules to ensure appropriate coverage
• Monitor and interpret program budgets
• Lead staff meetings and supervise, coach, and evaluate team members
• Support individuals in accessing services and entitlements (e.g., housing, benefits)
• Maintain strong relationships with external partners and agencies
• Conduct audits, and program reviews as needed
• Ensure compliance with financial, medication, and case record standards
• Complete required reports (e.g., payroll, petty cash, census)
• Oversee staff training and professional development
• Maintain required certifications (CPR/First Aid, MAP, SOLVE, HR/DPPC)
• Facilitate meaningful, community-based opportunities for individuals
• Travel between program sites, meetings, and trainings as needed
• Provide physical intervention in crisis situations when required

Skills

Strong communication

Organizational skills

Decision-making

Education

Bachelor’s degree or 2 years of program experience with staff supervision

Job description

Advocates in Boston is seeking a Developmental Services Program Manager to lead the day-to-day operations of a residential program, creating a home where the people we support can build independence and pursue their goals.

You will lead and develop a dedicated team, oversee staffing and program operations, and ensure individuals receive high-quality, person-centered supports while partnering with families and community partners to expand access to resources.