Developmental Services Program Lead – Community Impact

Advocates; Framingham (MA); On-site; USD 49,000 - 51,000; Full time

Job summary

Advocates in Framingham, MA is seeking a Developmental Services Program Manager to lead day-to-day operations of a residential program and foster independence for individuals.

You will supervise a dedicated team, manage staffing and budgets, collaborate with families and partners, and ensure high-quality, person-centered support across sites.

This hands-on leadership role offers opportunities to mentor staff, solve challenges, and measure impact of your work every day.

Qualifications

• Bachelor's Degree or 2+ years supervising staff.
• Familiarity with state human service systems and related treatment philosophy.

Responsibilities

• Provide leadership, supervision, and support to staff and ensure program success.
• Oversee administrative operations in collaboration with the Program Director.
• Develop and manage staff schedules to ensure appropriate coverage.
• Monitor and interpret program budgets.
• Lead staff meetings and supervise, coach, and evaluate team members.
• Support individuals in accessing services and entitlements (e.g., housing, benefits).
• Maintain strong relationships with external partners and agencies.
• Conduct audits, and program reviews as needed.
• Ensure compliance with financial, medication, and case record standards.
• Complete required reports (e.g., payroll, petty cash, census).
• Oversee staff training and professional development.
• Maintain required certifications (CPR/First Aid, MAP, SOLVE, HR/DPPC).
• Facilitate meaningful, community‑based opportunities for individuals.
• Travel between program sites, meetings, and trainings as needed.
• Provide physical intervention in crisis situations when required.

Skills

Staff leadership

Program management

Budget oversight

Staff development

Communication

Education

Bachelor's Degree or 2 years supervising staff

Job description

Advocates in Framingham, MA is seeking a Developmental Services Program Manager to lead day-to-day operations of a residential program and foster independence for individuals.

You will supervise a dedicated team, manage staffing and budgets, collaborate with families and partners, and ensure high-quality, person-centered support across sites.

This hands-on leadership role offers opportunities to mentor staff, solve challenges, and measure impact of your work every day.