Residential Program Lead - Recovery Center

Anchor House; New York (NY); On-site; USD 52,000 - 72,000; Full time

Job summary

Anchor House, Inc. in Brooklyn, NY seeks a dedicated Residential Coordinator to oversee daily residential operations, supervise staff, and maintain a safe, recovery-focused environment for residents.

The role partners with clinical leadership to promote resident safety, program consistency, and regulatory compliance. Ideal candidates will have strong communication and organizational skills, experience coordinating teams, and a commitment to dignity in residential recovery settings.

Qualifications

• High school diploma or equivalent is required.
• Minimum of two years of experience in residential services, behavioral health, substance use disorder treatment, or related field.
• Familiarity with New York State OASAS regulations and residential treatment programs.
• Experience coordinating staff activities or providing team leadership.
• Strong communication, organizational, and problem-solving skills.
• Basic computer skills and ability to maintain accurate documentation.
• Ability to manage challenging situations professionally and compassionately.

Responsibilities

• Coordinate daily residential operations, including resident schedules, activities, and program routines.
• Provide leadership, direction, and support to Residential Aides and other assigned staff.
• Assist with staff scheduling, shift coverage, onboarding, and performance monitoring.
• Promote a safe, respectful, and recovery-oriented residential environment.
• Monitor resident participation, behavior, and adherence to program expectations.
• Address routine resident concerns and assist with conflict resolution and de-escalation.
• Collaborate with clinical and nursing personnel regarding resident needs and concerns.
• Ensure accurate completion of shift reports, incident reports, and other required documentation.
• Support compliance with OASAS regulations, organizational policies, and resident rights requirements.
• Conduct routine facility inspections and communicate safety or maintenance concerns.
• Respond appropriately to emergencies and ensure timely reporting of incidents.
• Participate in staff meetings, training, and continuous quality improvement initiatives.

Education

High school diploma or equivalent

Associate's or bachelor's degree in human services, psychology, social work, or related field

Job description

Anchor House, Inc. in Brooklyn, NY seeks a dedicated Residential Coordinator to oversee daily residential operations, supervise staff, and maintain a safe, recovery-focused environment for residents.

The role partners with clinical leadership to promote resident safety, program consistency, and regulatory compliance. Ideal candidates will have strong communication and organizational skills, experience coordinating teams, and a commitment to dignity in residential recovery settings.