Residential Programs Lead for Recovery and Support

Anchor House Inc.; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Anchor House, Inc. in Brooklyn, NY, seeks a Residential Coordinator to oversee daily residential operations, support staff, and maintain a safe, recovery-focused environment for the individuals we serve.

This role works closely with clinical leadership to promote resident safety, program consistency, regulatory compliance, and a positive treatment environment. You will help coordinate schedules, monitor participation, and ensure accurate documentation for quality care.

Qualifications

• High school diploma or equivalent.
• Minimum of two years of experience in residential services, behavioral health, or related field.
• Familiarity with New York State OASAS regulations.
• Experience coordinating staff activities or providing team leadership.
• Strong communication, organizational, and problem-solving skills.
• Ability to maintain accurate documentation.

Responsibilities

• Coordinate daily residential operations, including resident schedules, activities, and program routines.
• Provide leadership, direction, and support to Residential Aides and other staff.
• Assist with staff scheduling, shift coverage, onboarding, and performance monitoring.
• Promote a safe, respectful, and recovery-oriented residential environment.
• Monitor resident participation, behavior, and adherence to program expectations.
• Address routine resident concerns and assist with conflict resolution and de-escalation.
• Collaborate with clinical and nursing personnel regarding resident needs and concerns.
• Ensure accurate completion of shift reports, incident reports, and other required documentation.
• Support compliance with OASAS regulations, organizational policies, and resident rights requirements.
• Conduct routine facility inspections and communicate safety or maintenance concerns.
• Respond appropriately to emergencies and ensure timely reporting of incidents.
• Participate in staff meetings, training, and continuous quality improvement initiatives.

Skills

Leadership

Communication

Organization

Problem solving

Documentation

Team coordination

Education

High school diploma or equivalent

Associate's or bachelor's degree preferred

Tools

Regulatory knowledge (OASAS)

Basic computer skills

Job description

Anchor House, Inc. in Brooklyn, NY, seeks a Residential Coordinator to oversee daily residential operations, support staff, and maintain a safe, recovery-focused environment for the individuals we serve.

This role works closely with clinical leadership to promote resident safety, program consistency, regulatory compliance, and a positive treatment environment. You will help coordinate schedules, monitor participation, and ensure accurate documentation for quality care.