Residential Coordinator

Anchor House Inc.; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Anchor House, Inc. in Brooklyn, NY, seeks a Residential Coordinator to oversee daily residential operations, support staff, and maintain a safe, recovery-focused environment for the individuals we serve.

This role works closely with clinical leadership to promote resident safety, program consistency, regulatory compliance, and a positive treatment environment. You will help coordinate schedules, monitor participation, and ensure accurate documentation for quality care.

Qualifications

• High school diploma or equivalent.
• Minimum of two years of experience in residential services, behavioral health, or related field.
• Familiarity with New York State OASAS regulations.
• Experience coordinating staff activities or providing team leadership.
• Strong communication, organizational, and problem-solving skills.
• Ability to maintain accurate documentation.

Responsibilities

• Coordinate daily residential operations, including resident schedules, activities, and program routines.
• Provide leadership, direction, and support to Residential Aides and other staff.
• Assist with staff scheduling, shift coverage, onboarding, and performance monitoring.
• Promote a safe, respectful, and recovery-oriented residential environment.
• Monitor resident participation, behavior, and adherence to program expectations.
• Address routine resident concerns and assist with conflict resolution and de-escalation.
• Collaborate with clinical and nursing personnel regarding resident needs and concerns.
• Ensure accurate completion of shift reports, incident reports, and other required documentation.
• Support compliance with OASAS regulations, organizational policies, and resident rights requirements.
• Conduct routine facility inspections and communicate safety or maintenance concerns.
• Respond appropriately to emergencies and ensure timely reporting of incidents.
• Participate in staff meetings, training, and continuous quality improvement initiatives.

Skills

Leadership

Communication

Organization

Problem solving

Documentation

Team coordination

Education

High school diploma or equivalent

Associate's or bachelor's degree preferred

Tools

Regulatory knowledge (OASAS)

Basic computer skills

Job description

Anchor House, Inc. is a nonprofit, faith-rooted residential substance use disorder treatment organization in Brooklyn, New York. Our mission extends beyond individual recovery to strengthening families, restoring relationships, and supporting healthier communities.

We are seeking a dedicated and compassionate Residential Coordinator to help oversee daily residential operations, support staff, and maintain a safe, structured, recovery-focused environment for the individuals we serve.

Position Summary

The Residential Coordinator is responsible for coordinating daily operations within our residential treatment program, providing guidance to residential support staff, and ensuring residents receive appropriate supervision and support.

This position works closely with clinical leadership and other team members to promote resident safety, program consistency, regulatory compliance, and a positive treatment environment.

Key Responsibilities

• Coordinate daily residential operations, including resident schedules, activities, and program routines.
• Provide leadership, direction, and support to Residential Aides and other assigned staff.
• Assist with staff scheduling, shift coverage, onboarding, and performance monitoring.
• Promote a safe, respectful, and recovery-oriented residential environment.
• Monitor resident participation, behavior, and adherence to program expectations.
• Address routine resident concerns and assist with conflict resolution and de-escalation.
• Collaborate with clinical and nursing personnel regarding resident needs and concerns.
• Ensure accurate completion of shift reports, incident reports, and other required documentation.
• Support compliance with OASAS regulations, organizational policies, and resident rights requirements.
• Conduct routine facility inspections and communicate safety or maintenance concerns.
• Respond appropriately to emergencies and ensure timely reporting of incidents.
• Participate in staff meetings, training, and continuous quality improvement initiatives.

Qualifications

Required:

• High school diploma or equivalent.
• Minimum of two years of experience in residential services, behavioral health, substance use disorder treatment, or a related field.
• Familiarity with New York State OASAS regulations and residential treatment programs.
• Experience coordinating staff activities or providing team leadership.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage challenging situations professionally and compassionately.
• Basic computer skills and ability to maintain accurate documentation.

Preferred:

• Associate's or bachelor's degree in human services, psychology, social work, or a related field.
• Three or more years of residential treatment or behavioral health experience.
• Prior supervisory experience.
• Training in crisis intervention, de-escalation, CPR, or First Aid.

What We’re Looking For

Our ideal candidate is a dependable, organized, and compassionate leader who understands the importance of structure, accountability, and dignity in residential recovery settings.

You should be comfortable guiding staff, resolving day-to-day challenges, communicating with clinical professionals, and creating an environment where residents feel supported throughout their recovery.

Why Join Anchor House?

At Anchor House, your work contributes directly to helping individuals rebuild their lives. You’ll join a mission-driven organization committed to recovery, personal growth, and meaningful community impact.

We value teamwork, professionalism, compassion, and the belief that lasting recovery is possible.

Anchor House, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities in accordance with applicable federal, New York State, and New York City laws.