Residential Plumbing Division Lead — Launch & Scale

Ideal Air Conditioning and Insulation; Phoenix (AZ); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life insurance

401(k) with company matching

Paid vacation

Six paid holidays

Short-term disability coverage

Tuition reimbursement

Company vehicle and fuel card

Company-provided uniforms

Company phone, iPhone, and iPad

Job summary

Ideal Air Conditioning and Insulation, a locally owned Phoenix-based HVAC and home performance company, seeks a Plumbing Service Manager to launch and lead a new residential plumbing division. You will combine hands-on plumbing with leadership, shaping procedures, service standards, and a high-performing team.

You'll work closely with ownership, influence hiring and training, and help drive long-term growth while earning bonuses tied to division performance.

Qualifications

• Extensive residential plumbing experience.
• High school diploma or GED.
• Valid driver's license with a clean, insurable driving record.
• Minimum of five years of residential plumbing experience.
• Prior supervisory or management experience is preferred.
• Strong customer service and communication skills.
• Proficient with Microsoft Word, Excel, and Google Workspace.
• ServiceTitan experience is a plus.
• Highly organized with excellent attention to detail and follow-through.

Responsibilities

• Perform residential plumbing diagnostics, repairs, installations, and replacements.
• Oversee the daily operations of the plumbing department.
• Develop service procedures, pricing guidelines, and operating standards.
• Deliver exceptional customer experience on every job.
• Coordinate scheduling and dispatch to improve productivity.
• Review completed jobs for workmanship, customer satisfaction, and profitability.
• Recruit, train, mentor, and support plumbing technicians.
• Assist in expanding the plumbing team as the department grows.
• Partner with leadership to achieve company goals.
• Promote a culture focused on safety, professionalism, and quality.
• Track department performance and implement accountability measures.

Skills

Residential plumbing

Customer service

Leadership

Team development

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Google Workspace

ServiceTitan

Job description

Ideal Air Conditioning and Insulation, a locally owned Phoenix-based HVAC and home performance company, seeks a Plumbing Service Manager to launch and lead a new residential plumbing division. You will combine hands-on plumbing with leadership, shaping procedures, service standards, and a high-performing team.

You'll work closely with ownership, influence hiring and training, and help drive long-term growth while earning bonuses tied to division performance.