Plumbing Service Manager: Build & Lead a New Division

Ideal Air Conditioning and Insulation; Phoenix (AZ); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Company 401(k) Match

Paid Vacation

Holidays

Short-term disability

Tuition Reimbursement

Take-home vehicle + gas card

Company uniform and Phone

iPhone and iPad

Job summary

Ideal Air Conditioning and Insulation in Phoenix, AZ is seeking an experienced Plumbing Service Manager to build and lead a new residential plumbing division from the ground up. You will perform residential plumbing service, repair, troubleshooting, and replacement work while establishing processes and standards.

You’ll recruit, train, and mentor technicians, manage scheduling and dispatch, and work directly with ownership to shape the future of the business.

Qualifications

• High school diploma or equivalent.
• 5+ years of residential plumbing experience.
• Previous leadership, supervisory, or management experience preferred.
• Excellent communication and customer service abilities.
• Ability to coach, mentor, and develop others.
• Advanced communication skills.
• Experienced with Microsoft Word, Excel and Google Workspace.
• Comfortable using technology, experience using Service Titan preferred.
• Organized with excellent follow up skills and attention to detail.

Responsibilities

• Perform residential plumbing service, repair, troubleshooting and replacement work.
• Lead the day-to-day operations of the plumbing department.
• Help establish department processes, pricing, standards and best practices.
• Build strong customer relationships while delivering exceptional service.
• Coordinate scheduling and dispatch to maximize efficiency.
• Review completed work for quality and profitability.
• Train, mentor and develop future plumbing technicians.
• Assist with recruiting and growing the plumbing team.
• Work closely with ownership and other managers to support company growth.
• Maintain high standards for safety, professionalism and customer satisfaction.
• Help establish key performance metrics and accountability within the department.

Job description

Ideal Air Conditioning and Insulation in Phoenix, AZ is seeking an experienced Plumbing Service Manager to build and lead a new residential plumbing division from the ground up. You will perform residential plumbing service, repair, troubleshooting, and replacement work while establishing processes and standards.

You’ll recruit, train, and mentor technicians, manage scheduling and dispatch, and work directly with ownership to shape the future of the business.