Residential Operations Team Lead (2nd Shift)

Talbert House; Cincinnati (OH); On-site; USD 26,000 - 33,000; Full time

Job summary

Talbert House is seeking a Residential Operations Team Lead for the Corrections program on the 2nd shift in Cincinnati, OH. This hands-on leadership role focuses on safe, high-quality residential services and developing staff to deliver consistent client care.

You will oversee up to 4 non-clinical staff, coordinate daily operations, train personnel, manage documentation, and ensure adherence to policies. Strong communication and organizational skills are essential.

Qualifications

• Associate’s degree or equivalent combination of education and experience.
• 1–3 years of experience in a supervisory, leadership, or program operations role.
• Strong communication, organization, and problem-solving skills.

Responsibilities

• Oversee daily site operations and ensure services are delivered consistently, safely, and with care.
• Lead and support up to 4 FTEs in non-clinical roles, promoting teamwork and accountability.
• Train staff, provide guidance, and monitor performance for quality and consistency.
• Coordinate daily staffing, coverage, inventory, and facility needs.
• Monitor client activities and maintain a safe, structured environment.
• Conduct regular rounds to ensure building safety and maintenance.
• Provide direct service support when needed based on program requirements.
• Maintain clear communication, delegation, and organization to keep operations moving.
• Ensure compliance with agency policies, regulations, and accreditation standards.
• Respond calmly to emergencies using established procedures.
• Maintain accurate documentation using designated software.
• Collaborate with supervisor on initiatives and continuous improvement.
• Foster a positive team culture and excellent client service.
• Perform other duties as assigned to support program success.

Skills

Verbal communication

Written communication

Organization

Multitasking

Problem solving

Boundary setting

Conflict resolution

Crisis management

Data entry

Driver's license

Education

Associate’s degree or equivalent

1–3 years supervisory experience

Job description

Talbert House is seeking a Residential Operations Team Lead for the Corrections program on the 2nd shift in Cincinnati, OH. This hands-on leadership role focuses on safe, high-quality residential services and developing staff to deliver consistent client care.

You will oversee up to 4 non-clinical staff, coordinate daily operations, train personnel, manage documentation, and ensure adherence to policies. Strong communication and organizational skills are essential.