Residential Ops Lead - 2nd Shift

Talbert-House; Cincinnati (OH); On-site; USD 26,000 - 30,000; Full time

Job summary

Talbert-House seeks a Residential Therapeutic Operations Team Lead for the 2nd shift in Cincinnati, OH. The role supervises up to four non-clinical staff and ensures reliable service delivery while maintaining safety and compliance.

The position requires strong leadership, organizational skills, and commitment to best practices, with duties including coverage planning, reporting, staff training, and emergency response.

Qualifications

• Strong verbal and written communication; ability to model professionalism.
• Ability to maintain healthy boundaries with clients and staff.
• Skilled in conflict resolution, multitasking, and problem-solving.
• Knowledge of crisis management techniques and the ability to act effectively under pressure.
• Proficient in computer use and basic data entry/recordkeeping.

Responsibilities

• Oversee site operations and ensure appropriate services are consistently delivered.
• Maintain full compliance with agency protocols, regulations, and accreditation standards.
• Supervise up to 4 FTEs in non-clinical roles, fostering teamwork and effective communication.
• Provide direct service activities as needed based on program requirements.
• Train staff and monitor the quality and consistency of performance.
• Manage daily operations including coverage planning, inventory, and facility oversight.
• Monitor client activities and ensure a safe, structured environment.
• Make rounds to ensure building/grounds safety and security.
• Maintain workflow efficiency through timely communication and effective delegation.
• Collaborate with direct supervisor on operational initiatives and continuous improvement.
• Complete accurate, timely documentation using designated software.
• Respond appropriately and calmly to emergencies or crises using sound judgment.
• Other duties as assigned to support program goals

Skills

Communication

Boundaries

Conflict resolution

Crisis management

Computer use

Education

Associate's degree or equivalent

Job description

Talbert-House seeks a Residential Therapeutic Operations Team Lead for the 2nd shift in Cincinnati, OH. The role supervises up to four non-clinical staff and ensures reliable service delivery while maintaining safety and compliance.

The position requires strong leadership, organizational skills, and commitment to best practices, with duties including coverage planning, reporting, staff training, and emergency response.