Residential Therapeutic Ops Lead - 2nd Shift

Talbert House; Cincinnati (OH); On-site; USD 26,000 - 30,000; Full time

Job summary

Talbert House in Cincinnati, OH, is seeking a Residential Therapeutic Operations Team Lead for 2nd shift. The role oversees site operations, ensures services meet client needs, and supports a safe, structured environment while leading a team of up to four staff in non-clinical roles.

The position requires an associate degree or equivalent and 1–3 years of supervisory experience, with strong communication and crisis-management skills.

Qualifications

• Associate’s Degree or equivalent education and experience.
• 1–3 years of experience in a supervisory or program operations role.
• Ability to manage daily operations and supervise up to 4 FTEs.
• Commitment to client needs, safety, and quality service.

Responsibilities

• Oversee site operations and ensure appropriate services are consistently delivered.
• Maintain full compliance with agency protocols, regulations, and accreditation standards.
• Supervise up to 4 FTEs in non-clinical roles, fostering teamwork and effective communication.
• Provide direct service activities as needed based on program requirements.
• Train staff and monitor the quality and consistency of performance.
• Manage daily operations including coverage planning, inventory, and facility oversight.
• Monitor client activities and ensure a safe, structured environment.
• Make rounds to ensure building/grounds safety and security.
• Maintain workflow efficiency through timely communication and effective delegation.
• Collaborate with direct supervisor on operational initiatives and continuous improvement.
• Complete accurate, timely documentation using designated software.
• Respond appropriately and calmly to emergencies or crises using sound judgment.
• Other duties as assigned to support program goals

Skills

Leadership

Communication

Conflict Resolution

Multitasking

Problem-Solving

Education

Associate’s Degree or equivalent education and experience

Tools

Office Software

Job description

Talbert House in Cincinnati, OH, is seeking a Residential Therapeutic Operations Team Lead for 2nd shift. The role oversees site operations, ensures services meet client needs, and supports a safe, structured environment while leading a team of up to four staff in non-clinical roles.

The position requires an associate degree or equivalent and 1–3 years of supervisory experience, with strong communication and crisis-management skills.