Residential Operations Lead - Build Team, Ensure Compliance

Talbert-House; Cincinnati (OH); On-site; USD 26,000 - 30,000; Full time

Job summary

Talbert-House in Cincinnati, OH is seeking a Residential Therapeutic Operations Team Lead to oversee site operations and ensure services are delivered with excellence and care. This role supervises up to 4 FTEs in non-clinical roles and coordinates daily operations, training, and compliance with agency protocols while responding to emergencies with sound judgment.

Requirements include an Associate’s Degree or equivalent and 1–3 years in a supervisory or operations role, with strong communication

Qualifications

• 1–3 years of experience in a supervisory or program operations role.
• Associate’s Degree or equivalent education and experience.
• Ability to supervise up to 4 FTEs in non-clinical roles.

Responsibilities

• Oversee site operations and ensure appropriate services are consistently delivered.
• Maintain full compliance with agency protocols, regulations, and accreditation standards.
• Supervise up to 4 FTEs in non-clinical roles.
• Provide direct service activities as needed based on program requirements.
• Train staff and monitor the quality and consistency of performance.
• Manage daily operations including coverage planning, inventory, and facility oversight.
• Monitor client activities and ensure a safe, structured environment.
• Make rounds to ensure building/grounds safety and security.
• Maintain workflow efficiency through timely communication and effective delegation.
• Collaborate with direct supervisor on operational initiatives and continuous improvement.
• Complete accurate, timely documentation using designated software.
• Respond appropriately and calmly to emergencies or crises using sound judgment.
• Other duties as assigned to support program goals

Skills

Leadership

Communication

Conflict resolution

Crisis management

Multitasking

Problem solving

Team building

Data entry

Computer skills

Education

Associate or equivalent

Job description

Talbert-House in Cincinnati, OH is seeking a Residential Therapeutic Operations Team Lead to oversee site operations and ensure services are delivered with excellence and care. This role supervises up to 4 FTEs in non-clinical roles and coordinates daily operations, training, and compliance with agency protocols while responding to emergencies with sound judgment.

Requirements include an Associate’s Degree or equivalent and 1–3 years in a supervisory or operations role, with strong communication