Residential Operations & Compliance Lead

Socket.dev; Novato (CA); On-site; USD 68,000 - 70,000; Full time

Benefits offered by this job

Bonus opportunity

Paid time off

Housing discount program

401(k)

Medical, dental, vision

Disability coverage

Life insurance

Ancillary benefits

Employee Assistance Program

Job summary

Mission Rock Residential is seeking an Operations Process Manager to provide centralized leadership across the portfolio, guiding operational processes, risk evaluation, and corrective actions.

You will support financial administration, compliance, legal administration, and property transitions while aligning with company guidelines. The role emphasizes teamwork, accountability, and service to residents and staff.

Qualifications

• Ability to manage multiple priorities in a fast-paced environment.
• Familiarity with federal fair housing laws and local housing provisions.
• Ability to exercise discretion and independent judgment within assigned authority.

Responsibilities

• Provide operational leadership and oversight for assigned portfolio processes to promote consistency, accountability, compliance, and timely resolution.
• Analyze operational trends, performance indicators, recurring issues, deadlines, and documentation gaps; determine corrective actions within assigned authority and monitor implementation through completion.
• Review resident payments to determine whether they meet applicable minimum payment requirements and accept or reject payments according to established procedures.
• Provide operational direction, coaching, performance feedback, and development support to Resident Managers and onsite support partners for assigned responsibilities.
• Track housing violations, agency deadlines, corrective action progress, re-inspections, completion documentation, and compliance confirmation.

Skills

Discretion and judgment

Multitasking

Legal compliance

Communication

Job description

Mission Rock Residential is seeking an Operations Process Manager to provide centralized leadership across the portfolio, guiding operational processes, risk evaluation, and corrective actions.

You will support financial administration, compliance, legal administration, and property transitions while aligning with company guidelines. The role emphasizes teamwork, accountability, and service to residents and staff.