Portfolio Operations & Compliance Lead

Mission Rock Residential California Inc; Novato (CA); On-site; USD 68,000 - 70,000; Full time

Benefits offered by this job

Bonus potential

Generous paid time off

Housing discount program

401(k) retirement plan with company

Medical, dental, and vision coverage

HSA with employer contribution

Disability insurance

Life insurance

EAP

Job summary

Mission Rock Residential California Inc in Northbay is seeking an Operations Process Manager to provide centralized operational leadership across the portfolio. You will guide processes, assess risks, set priorities, and drive initiatives from analysis through resolution.

The role supports financial administration, compliance, legal tasks, property transitions, training, and inspections, while coaching Resident Managers and onsite teams to uphold service standards.

Qualifications

• Knowledge of federal fair housing laws and local housing provisions.
• Experience with conventional housing operations and Section 8/Housing Authority requirements.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to exercise discretion and independent judgment within authorized scope.
• Authorized to work in the U.S. (no visa sponsorship currently available).

Responsibilities

• Lead portfolio processes to promote consistency, accountability, compliance, and timely resolution.
• Analyze operational trends, performance indicators, gaps, deadlines, and documentation; determine corrective actions and monitor implementation.
• Review resident payments to meet minimum requirements and process payments per procedures.
• Coach and develop Resident Managers and onsite support partners for assigned responsibilities.
• Track housing violations, agency deadlines, corrective action progress, re-inspections, and compliance confirmations.

Job description

Mission Rock Residential California Inc in Northbay is seeking an Operations Process Manager to provide centralized operational leadership across the portfolio. You will guide processes, assess risks, set priorities, and drive initiatives from analysis through resolution.

The role supports financial administration, compliance, legal tasks, property transitions, training, and inspections, while coaching Resident Managers and onsite teams to uphold service standards.