Operations Process Manager

Mission Rock Residential California Inc; Novato (CA); On-site; USD 68,000 - 70,000; Full time

Benefits offered by this job

Bonus potential

Generous paid time off

Housing discount program

401(k) retirement plan with company

Medical, dental, and vision coverage

HSA with employer contribution

Disability insurance

Life insurance

EAP

Job summary

Mission Rock Residential California Inc in Northbay is seeking an Operations Process Manager to provide centralized operational leadership across the portfolio. You will guide processes, assess risks, set priorities, and drive initiatives from analysis through resolution.

The role supports financial administration, compliance, legal tasks, property transitions, training, and inspections, while coaching Resident Managers and onsite teams to uphold service standards.

Qualifications

• Knowledge of federal fair housing laws and local housing provisions.
• Experience with conventional housing operations and Section 8/Housing Authority requirements.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to exercise discretion and independent judgment within authorized scope.
• Authorized to work in the U.S. (no visa sponsorship currently available).

Responsibilities

• Lead portfolio processes to promote consistency, accountability, compliance, and timely resolution.
• Analyze operational trends, performance indicators, gaps, deadlines, and documentation; determine corrective actions and monitor implementation.
• Review resident payments to meet minimum requirements and process payments per procedures.
• Coach and develop Resident Managers and onsite support partners for assigned responsibilities.
• Track housing violations, agency deadlines, corrective action progress, re-inspections, and compliance confirmations.

Job description

Description

Location: Northbay

At Mission Rock Residential, we believe that where you live matters—and so does the team that makes it feel like home.

We are more than a property management company—we’re a people-first organization that values Integrity, Accountability, Respect, Relationships, Inclusivity, Vision, and Empathy. Our I ARRIVE values guide everything we do, from how we serve our residents to how we support our team members.

We foster an inclusive workplace that celebrates diverse perspectives, empowers growth, and strengthens the communities we serve. When you join Mission Rock, you join a team that’s invested in your success and well-being.

What You’ll Do

The Operations Process Manager provides centralized operational leadership and business support across the portfolio. As an Operations Process Manager, you will exercise discretion and independent judgment regarding portfolio operational processes, evaluates operational risks and trends, establishes priorities for assigned initiatives, and drives matters from analysis through resolution. This role supports financial administration, compliance, legal administration, property transitions, training, inspections, and other portfolio operations while determining appropriate courses of action within established company guidelines.

Your day-to-day may include:

• Provide operational leadership and oversight for assigned portfolio processes to promote consistency, accountability, compliance, and timely resolution.
• Analyze operational trends, performance indicators, recurring issues, deadlines, and documentation gaps; determine corrective actions within assigned authority and monitor implementation through completion.
• Review resident payments to determine whether they meet applicable minimum payment requirements and accept or reject payments according to established procedures.
• Provide operational direction, coaching, performance feedback, and development support to Resident Managers and onsite support partners for assigned responsibilities.
• Track housing violations, agency deadlines, corrective action progress, re-inspections, completion documentation, and compliance confirmation.

Requirements

What You Bring

• Comprehension of federal fair housing laws and any applicable local housing provisions
• Experience with both conventional housing operations and knowledge of Section 8 and Housing Authority requirements
• Ability to manage multiple priorities in a fast-paced environment
• Ability to exercise discretion and independent judgment regarding matters of significance within the scope of assigned authority
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

What We Offer

We believe in taking care of our team the way they take care of our residents. That’s why we offer:

• Bonus opportunity (position dependent)
• Generous paid time off, including 13 paid holidays (with a Floating Holiday and Volunteer Day), accrued sick time, and 15 days (120 hours) of vacation in the first year
• Housing discount program*
• 401(k) retirement plan with company match
• Comprehensive medical, dental, and vision coverage, plus HSA with employer contribution and FSA options
• Employer-sponsored short-term and long-term disability coverage
• Company-paid life insurance
• Optional ancillary benefits, including critical illness, hospital indemnity, and accident insurance
• Employee Assistance Program (EAP)

*Bonus potential opportunity depends on position

**Sick time accrual varies by state. Ask your hiring manager for details.

***Housing discount based on availability and prior ownership group approval

The expected compensation range for this position is $68,000.00- $70,000.00, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience.

Mission Rock Residential is an equal opportunity employer. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status.

The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

**The Application deadline is 10/11/2026 if a candidate is not selected by that date later applicants may be considered**