Residential Loan Servicer — Hybrid Remote Potential

Monson Savings Bank; Wilbraham (MA); Híbrido; USD 28.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

401(k) with company match

Medical, dental and more benefits

Descripción de la vacante

Monson Savings Bank seeks a Residential Loan Servicer to support consumer, mortgage, HELOC, and specialty loan servicing and provide timely, professional assistance to customers and colleagues.

Based at the Loan & Operations Center in Wilbraham, MA, this full-time role typically works 40 hours per week Mon-Fri with potential for future hybrid remote work; in-office presence is currently required.

Formación

• HS diploma or equivalent and minimum one year administrative/office experience.
• Lending experience is preferred but not required.
• Strong customer service and attention to detail are required.

Responsabilidades

• Book and fund loans in accordance with bank policies and regulatory requirements; respond to inquiries and resolve servicing issues.
• Process payments, payoffs, deferments, discharges, collateral releases, and mortgage insurance cancellations; maintain loan records and imaging/record management; monitor escrow, taxes, insurance, and reporting.
• Maintain real estate tax tracking and escrow analyses; collaborate with Core Logic and Fiserv for accuracy and efficiency.
• Demonstrate strong customer service, communication, and time-management skills in a team-oriented office environment.

Conocimientos

Customer service

Communication

Computer skills

Organization

Time management

Educación

High School Diploma or equivalent

Herramientas

Core Logic

Fiserv

Descripción del empleo

Monson Savings Bank seeks a Residential Loan Servicer to support consumer, mortgage, HELOC, and specialty loan servicing and provide timely, professional assistance to customers and colleagues.

Based at the Loan & Operations Center in Wilbraham, MA, this full-time role typically works 40 hours per week Mon-Fri with potential for future hybrid remote work; in-office presence is currently required.