Loan Servicer

Monson Savings Bank; Wilbraham (MA); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid time off

401(k) with company match

Medical, dental and more benefits

Job summary

Monson Savings Bank seeks a Residential Loan Servicer to support consumer, mortgage, HELOC, and specialty loan servicing and provide timely, professional assistance to customers and colleagues.

Based at the Loan & Operations Center in Wilbraham, MA, this full-time role typically works 40 hours per week Mon-Fri with potential for future hybrid remote work; in-office presence is currently required.

Qualifications

• HS diploma or equivalent and minimum one year administrative/office experience.
• Lending experience is preferred but not required.
• Strong customer service and attention to detail are required.

Responsibilities

• Book and fund loans in accordance with bank policies and regulatory requirements; respond to inquiries and resolve servicing issues.
• Process payments, payoffs, deferments, discharges, collateral releases, and mortgage insurance cancellations; maintain loan records and imaging/record management; monitor escrow, taxes, insurance, and reporting.
• Maintain real estate tax tracking and escrow analyses; collaborate with Core Logic and Fiserv for accuracy and efficiency.
• Demonstrate strong customer service, communication, and time-management skills in a team-oriented office environment.

Skills

Customer service

Communication

Computer skills

Organization

Time management

Education

High School Diploma or equivalent

Tools

Core Logic

Fiserv

Job description

Loan Servicer Monson Savings Bank is seeking a Residential Loan Servicer to support consumer, mortgage, HELOC, and specialty loan servicing while providing timely, professional assistance to customers and colleagues.

Working within the Loan & Operations Center located at 75 Post Office Park, Wilbraham, MA, the full-time Residential Loan Servicer generally works 40 hours per week, within standard business hours Mon-Fri.

Potential for future hybrid remote work option. Regular in-office Presence Is Required.

Some Of The Position Responsibilities Include

• Book and fund loans in accordance with bank policies and regulatory requirements. Respond to inquiries, resolve servicing issues, and provide timely follow-up.
• Process payments, payoffs, deferments, discharges, collateral releases, and approved mortgage insurance cancellations. Maintain accurate loan records and complete quality reviews, imaging, retention, and electronic record management. Monitor escrow, taxes, insurance, end-of-draw requirements, daily balancing, exceptions, and reporting.
• Responsible for maintaining, monitoring and tracking Quarterly/Semi Annual real estate taxes as well as the required annual escrow analysis to be completed in May each year. Works directly with Core Logic and Fiserv to ensure accuracy and efficiency in completing escrow payments. Protect confidential information, follow security procedures, and support the Loan Servicing team.
• Demonstrated Skills: Strong customer service, communication, computer, organization, and time-management skills, with the flexibility to manage changing priorities and multiple responsibilities in a team-oriented office environment.

Education & Experience: High School Diploma or equivalent and minimum one year administrative/ office experience; or equivalent Combination Of Education And Experience. Lending Experience Is Preferred but not required.

Salary range: $20 - $25

Join our growing and dynamic team! We are a successful community bank dedicated to our customers, associates and communities! Benefits include paid time off, 401(k) with company match, suite of insurance benefits including medical, dental and more! This is a great opportunity to join a successful, local bank that has a rich history of investing in employees and local communities for more than 150 years! Monson Savings Bank is an Equal Opportunity Employer to all protected groups, including protected veterans and individuals with disabilities. Reasonable accommodations may be made to Enable Qualified Individuals With Disabilities To Perform The Essential position.