Hybrid Loan Servicing Specialist - Growth & Benefits

ADP, Inc.; Marlborough (MA); Hybrid; USD 42,000 - 56,000; Full time

Job summary

St. Mary's Credit Union in Marlborough, MA is hiring a Loan Servicing Representative to support loan operations and member relationships in a hybrid work setting.

The role handles mortgage and consumer loan payments, escrow accounts, insurance reviews, lien processing, and reporting, while delivering excellent customer service and accurate recordkeeping. You will collaborate with other departments, participate in audits, and train new team members, with opportunities for professional development

Qualifications

• High school diploma or GED required.
• Minimum 2 years of customer service experience, preferably in a financial institution.
• Excellent verbal and written communication skills.
• Able to maintain high attention to detail and multitask effectively.

Responsibilities

• Provide customer service and respond to member inquiries regarding loan accounts.
• Process loan payments and record in the system.
• Review escrow accounts, mortgage insurance, and lien documentation.
• Coordinate with other departments to resolve loan servicing issues.
• Assist in the audit process and maintain accurate records.

Skills

Customer service

MS Office

Verbal/written communication

Detail-oriented

Multitasking

Education

High School diploma or GED

Tools

Microsoft Office

Job description

St. Mary's Credit Union in Marlborough, MA is hiring a Loan Servicing Representative to support loan operations and member relationships in a hybrid work setting.

The role handles mortgage and consumer loan payments, escrow accounts, insurance reviews, lien processing, and reporting, while delivering excellent customer service and accurate recordkeeping. You will collaborate with other departments, participate in audits, and train new team members, with opportunities for professional development