Residential Loan Servicer

Monson Savings Bank; Wilbraham (MA); Hybride; USD 28 000 - 34 000; Plein temps

Avantages offerts par ce poste

Paid time off

401(k) with company match

Suite of insurance benefits including

insurance benefits including medical,

Résumé du poste

Monson Savings Bank is seeking a Residential Loan Servicer to support consumer, mortgage, HELOC, and specialty loan servicing, providing timely and professional assistance to customers and colleagues. The position is full-time, located at 75 Post Office Park, Wilbraham, MA, generally 40 hours per week, with regular in-office presence and potential for future hybrid work.

Experience in administrative/office work is valued; lending experience is a plus but not required.

Qualifications

• High School Diploma or equivalent and minimum one year administrative/office experience.
• Lending experience is preferred but not required.

Responsabilités

• Book and fund loans in accordance with bank policies and regulatory requirements.
• Respond to inquiries, resolve servicing issues, and provide timely follow-up.
• Process payments, payoffs, deferments, discharges, collateral releases, and approved mortgage insurance cancellations.
• Maintain accurate loan records and complete quality reviews, imaging, retention, and electronic record management.
• Monitor escrow, taxes, insurance, end-of-draw requirements, daily balancing, exceptions, and reporting.
• Maintain quarterly/semi-annual real estate taxes and annual escrow analysis with Core Logic and Fiserv for accuracy.
• Protect confidential information, follow security procedures, and support the Loan Servicing team.

Connaissances

Customer service

Communication

Computer skills

Time management

Formation

High School Diploma or equivalent

Description du poste

Monson Savings Bank is seeking a Residential Loan Servicer to support consumer, mortgage, HELOC, and specialty loan servicing while providing timely, professional assistance to customers and colleagues.

Working within the Loan & Operations Center located at 75 Post Office Park, Wilbraham, MA, the full-time Residential Loan Servicer generally works 40 hours per week, within standard business hours Mon-Fri. Potential for future hybrid remote work option. Regular in-office presence is required.

Some of the position responsibilities include:

• Book and fund loans in accordance with bank policies and regulatory requirements.
• Respond to inquiries, resolve servicing issues, and provide timely follow-up.
• Process payments, payoffs, deferments, discharges, collateral releases, and approved mortgage insurance cancellations.
• Maintain accurate loan records and complete quality reviews, imaging, retention, and electronic record management.
• Monitor escrow, taxes, insurance, end-of-draw requirements, daily balancing, exceptions, and reporting.
• Responsible for maintaining, monitoring and tracking Quarterly/Semi Annual real estate taxes as well as the required annual escrow analysis to be completed in May each year. Works directly with Core Logic and Fiserv to ensure accuracy and efficiency in completing escrow payments.
• Protect confidential information, follow security procedures, and support the Loan Servicing team.

Demonstrated Skills: Strong customer service, communication, computer, organization, and time-management skills, with the flexibility to manage changing priorities and multiple responsibilities in a team-oriented office environment.

Education & Experience: High School Diploma or equivalent and minimum one year administrative/ office experience; or equivalent combination of education and experience. Lending experience is preferred but not required.

Salary range: $20 - $25

• Paid time off
• 401(k) with company match
• Suite of insurance benefits including medical, dental and more!

This is a great opportunity to join a successful, local bank that has a rich history of investing in employees and local communities for more than 150 years!

Monson Savings Bank is an Equal Opportunity Employer to all protected groups, including protected veterans and individuals with disabilities.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential position.