Residential Internet Install Specialist - Flexible Hours

Comcast; Barre Town (VT); On-site; USD 59,237,000 - 66,125,000; Full time

Benefits offered by this job

Benefits Day 1

Quarterly bonuses

Job summary

Comcast is seeking an entry-level broadband installer to perform residential installations, service changes, and troubleshooting in customers' homes. You will install and support home networks using coax, Ethernet, and Wi‑Fi, ensuring reliable connectivity and a positive customer experience.

The role involves working in various environments, including outdoors and confined spaces, with a requirement for in-home visits and flexible hours including nights, weekends, and holidays.

Qualifications

• High School Diploma or GED required.
• Willingness to work nights, weekends, holidays and overtime.
• Ability to work in customers' homes.

Responsibilities

• Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes.
• Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
• Install and support basic home networks using coaxial cable, Ethernet, and Wi‑Fi technology based on customer needs.
• Verify service quality using required testing tools and make adjustments to deliver reliable performance.
• Educate customers on products, services, equipment use, and setting appropriate expectations.
• Accurately document completed work and update customer accounts using digital tools.
• Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly.
• Operate ladders, hand tools, meters, and light power tools safely and correctly.

Skills

Customer-focused

Professional etiquette

Technical knowledge

Adaptability

Self-motivation

Communication

Resilience

Critical thinking

Education

High School Diploma / GED

Job description

Comcast is seeking an entry-level broadband installer to perform residential installations, service changes, and troubleshooting in customers' homes. You will install and support home networks using coax, Ethernet, and Wi‑Fi, ensuring reliable connectivity and a positive customer experience.

The role involves working in various environments, including outdoors and confined spaces, with a requirement for in-home visits and flexible hours including nights, weekends, and holidays.