Residential Installations Scheduler & Liaison

Express Flooring; Fresno (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision

Free virtual healthcare

401(k) with match

Paid time off

Holiday pay

EAP

Job summary

Express Flooring in Fresno, CA is seeking an Installation Coordinator to manage scheduling, vendor coordination, and customer communication for residential flooring projects. You will review project details, set timelines, and work with installers and internal teams to ensure on-time, high-quality installations.

This fast-paced role rewards organization, problem-solving, and teamwork. Full-time, in-person with some overtime, Monday–Friday, 6:00am–2:30pm, offering competitive pay and a

Qualifications

• 3+ years of customer service or customer support experience.
• Strong communication with customers, installers, contractors, and internal teams.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Strong problem-solving skills and the ability to adapt quickly when issues arise.
• Ability to manage multiple projects while maintaining accurate records and attention to detail.
• Experience with scheduling, inventory management, or project tracking software preferred.

Responsibilities

• Coordinate installation schedules, customer appointments, and contractor timelines.
• Support the scheduling, dispatching, tracking, and completion of projects in a timely and professional manner.
• Communicate with installers, customers, and contractors to keep projects on track and quickly resolve issues.
• Maintain accurate and up-to-date project notes, customer records, and installation details.
• Track project performance and assist with daily, weekly, and monthly KPI reporting.
• Provide cross-functional support to internal teams when needed.
• Deliver exceptional customer service throughout every stage of the project.

Skills

Customer service

Communication

Organization

Problem-solving

Multitasking

Scheduling software

Inventory management

Project tracking

Forklift certification

Microsoft Office

CRM software

Education

High school diploma or GED

Tools

Microsoft Office

CRM software

Job description

Express Flooring in Fresno, CA is seeking an Installation Coordinator to manage scheduling, vendor coordination, and customer communication for residential flooring projects. You will review project details, set timelines, and work with installers and internal teams to ensure on-time, high-quality installations.

This fast-paced role rewards organization, problem-solving, and teamwork. Full-time, in-person with some overtime, Monday–Friday, 6:00am–2:30pm, offering competitive pay and a