Installation Coordinator

Express Flooring; Hayward (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with company match

Paid PTO and holidays

Career growth opportunities

Job summary

Express Flooring is seeking an Installation Coordinator to manage scheduling, coordination, and communication for residential flooring installations via our vendor network.

You will review project details, coordinate timelines, and collaborate with customers, installers, and internal teams to ensure on-time, quality installations that meet Express Flooring standards.

Qualifications

• High school diploma or GED required.
• 3+ years of customer service or customer support experience.
• Strong communication skills with customers, installers and internal teams.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Strong problem-solving skills and adaptability.
• Experience with scheduling, inventory management or project tracking software preferred.
• Team-oriented mindset with a commitment to customer service.
• Proficiency with Microsoft Office and other computer-based systems.
• Forklift certification or prior forklift experience.

Responsibilities

• Coordinate installation schedules, customer appointments, and contractor timelines.
• Support scheduling, dispatching, tracking, and completion of projects promptly.
• Communicate with installers, customers, and contractors to keep projects on track.
• Maintain accurate project notes, customer records, and installation details.
• Build relationships with contractors and customers to ensure a seamless install.
• Monitor inventory levels and assist with staging materials for crews.
• Assist with loading/unloading of materials and trucks as needed.
• Track project performance and assist with KPI reporting.
• Provide cross-functional support to internal teams as required.
• Deliver exceptional customer service throughout every stage.

Skills

Customer service

Communication

Organization

Problem solving

Microsoft Office

Forklift certification

Education

High school diploma or GED

Tools

Scheduling software

Inventory management software

Project tracking software

Job description

As an Installation Coordinator at Express Flooring, you’ll play a key role in managing the scheduling, coordination, and communication of residential flooring installation projects through our contracted vendor network. You’ll review project details, coordinate installation timelines, and work closely with customers, installers, and internal teams to ensure every project is completed efficiently, on time, and to Express Flooring standards.

This is a fast-paced, hands-on role for someone who thrives on organization, communication, and problem-solving. If you enjoy staying organized, solving problems, and working collaboratively in a fast-moving environment, you’ll fit right in.

Job Type: Full-Time; In-Person
Compensation: $25-27/hour

What You’ll Do

• Coordinate installation schedules, customer appointments, and contractor timelines
• Support the scheduling, dispatching, tracking, and completion of projects in a timely and professional manner
• Communicate with installers, customers, and contractors to keep projects on track and quickly resolve issues
• Maintain accurate and up-to-date project notes, customer records, and installation details
• Build strong relationships with contractors and customers to help deliver a seamless installation experience
• Monitor inventory levels and assist with staging materials for crew loadouts
• Support the loading and unloading of materials and trucks as needed
• Track project performance and assist with daily, weekly, and monthly KPI reporting
• Provide cross-functional support to internal teams when needed
• Deliver exceptional customer service throughout every stage of the project

What You’ll Bring

• High school diploma or GED required
• 3+ years of customer service or customer support experience
• Strong communication skills with the ability to work effectively with customers, installers, contractors, and internal teams
• Excellent organizational and multitasking abilities in a fast-paced environment
• Strong problem-solving skills and the ability to adapt quickly when issues arise
• Ability to manage multiple projects while maintaining accurate records and attention to detail
• Experience with scheduling, inventory management, or project tracking software preferred
• A team-oriented mindset with a commitment to delivering exceptional customer service
• Proficiency with Microsoft Office and other computer-based systems
• Forklift certification or prior forklift experience

Physical Requirements

This role requires regular movement and physical activity throughout the workday, including:

• Operating a motor vehicle
• Standing, walking, lifting, climbing, talking, and hearing
• Using hands to handle, grasp, or feel materials and equipment
• Reaching with hands and arms
• Lifting and moving materials weighing up to 60 pounds

Vision Requirements

• Close vision and the ability to clearly see objects at short distances
• Color vision and the ability to distinguish between colors
• Depth perception and the ability to judge distances and spatial relationships
• Ability to adjust focus and maintain visual clarity as needed throughout the workday

Why People Love Working Here

• Fun, energetic team environment
• A fast-paced workday that keeps you moving and your skills sharp
• Meaningful work that directly impacts on-time installations and customer satisfaction
• Comprehensive medical, dental, and vision plan options
• Free virtual healthcare for employees and family members
• Health Savings Account (with HDHP enrollment)
• Health & dependent care flexible spending accounts
• Company-paid basic life insurance
• Voluntary supplemental life insurance
• Company-paid short-term disability insurance
• Voluntary long-term disability
• Company-paid Accident and Hospital Indemnity
• Free Bereavement and Life Planning Support for employees and family members
• 401(k) with company match (Pre-tax & Roth options)
• Paid PTO, bereavement leave, and maternity leave
• 7 company-paid holidays
• Employee Assistance Program (EAP)

Full compensation packages are based on candidate experience and relevant certifications.

Compensation Range: $25 USD - $27 USD

About Us

Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states,is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service.

As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. AtExpress Flooring,we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees

Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.