Customer-Focused Flooring Install Coordinator

Service Pros Installation Group, Inc.; Pensacola (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Dental insurance

Disability insurance

Life insurance

Medical insurance

Vision insurance

401K Company Match

Paid Time Off

Holiday Pay

Job summary

Service Pros Installation Group, Inc. is seeking a Flooring Installation Coordinator who thrives on delivering excellent customer service. This role partners with Lowe’s Installed Sales staff and our contractors to ensure every flooring project meets expectations from contract review to installation and follow-up.

Ideal candidates have a high school diploma or GED, strong computer skills, and the ability to stay organized while coordinating schedules, deliveries, and site readiness.

Qualifications

• High school diploma or GED.
• Customer service experience is a plus.
• Must be able to use multiple computer screens and basic software (MS Office, database, spreadsheet, email).
• Organized and efficient to support contractors and customers.

Responsibilities

• Reviews work orders for accuracy, verifies information, and resolves issues.
• Schedules customers and contractors for installations and other appointments.
• Reviews project details with the contractor prior to installation.
• Receives and resolves customer complaints and performs follow-up calls.
• Maintains inventory levels and stages materials for crew load outs.
• Loads and unloads trucks with forklift/pallet-jack/manually as needed.

Job description

Service Pros Installation Group, Inc. is seeking a Flooring Installation Coordinator who thrives on delivering excellent customer service. This role partners with Lowe’s Installed Sales staff and our contractors to ensure every flooring project meets expectations from contract review to installation and follow-up.

Ideal candidates have a high school diploma or GED, strong computer skills, and the ability to stay organized while coordinating schedules, deliveries, and site readiness.