Flooring Install Coordinator: Customer-Focused Scheduling

Service Pros Installation Group; Pensacola, Northern (FL, KY); Hybrid; USD 38,000 - 56,000; Full time

Job summary

Service Pros Installation Group is seeking a Flooring Installation Coordinator who focuses on customer service. The role partners with Lowe’s Installed Sales staff and our contractors to ensure customer satisfaction and smooth project execution.

It involves administrative duties such as reviewing contracts, ensuring product delivery, scheduling installs, overseeing the installation process, and following up with customers to confirm satisfaction of flooring projects.

Qualifications

• High school diploma or GED and 1–2 years related experience and/or training.
• Customer service experience is a plus.
• Basic tech skills to use multiple computer screens; knowledge of database, spreadsheet, email and MS Office.

Responsibilities

• Reviews work orders for accuracy and resolves labor/product issues.
• Schedules customers and contractors for installations and other appointments.
• Reviews project details with the appropriate contractor prior to installation.
• Receives and resolves customer complaints and performs follow-up calls.
• Ensures inventory levels are maintained and materials staged for crew load outs.
• Loads and unloads trucks with forklift/pallet-jack/manually as needed.

Skills

Customer service

MS Office

Education

High school diploma or GED

Tools

MS Office

Job description

Service Pros Installation Group is seeking a Flooring Installation Coordinator who focuses on customer service. The role partners with Lowe’s Installed Sales staff and our contractors to ensure customer satisfaction and smooth project execution.

It involves administrative duties such as reviewing contracts, ensuring product delivery, scheduling installs, overseeing the installation process, and following up with customers to confirm satisfaction of flooring projects.