Residential Installation & Service Tech — Paid Training & Bonuses

Comcast Corporation; Cedarbrook (TN); On-site; USD 24,000 - 35,000; Full time

Job summary

Comcast is seeking an entry-level Broadband Installation & Troubleshooting Technician to install services in customers\' homes, restore connectivity, and ensure a positive customer experience. The role is hands-on, physical, and performed in diverse environments with schedule flexibility including nights and weekends.

You will complete training, certifications, and safety requirements; work with ladders, meters, and Wi‑Fi equipment, and document work using digital tools.

Qualifications

• High School diploma or GED required.
• Certifications may be applicable.
• Relevant work experience preferred.

Responsibilities

• Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes.
• Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
• Install and support basic home networks using coaxial cable, Ethernet, and Wi‑Fi technology based on customer needs.
• Verify service quality using required testing tools and make adjustments to deliver reliable performance.
• Educate customers on products, services, equipment use, and setting appropriate expectations.
• Accurately document completed work and update customer accounts using digital tools.
• Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly.
• Operate ladders, hand tools, meters, and light power tools safely and correctly.
• Work at heights up to 26 ft. on ladders, roofs, poles, or bucket trucks as required.
• Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
• Lift and carry equipment weighing 70 pounds or more; work in crawl spaces or attics; and perform duties near electrical sources.
• Drive a company vehicle safely and maintain a valid driver’s license.
• Complete required training, certifications, background checks, and licensing within defined timeframes.
• Communicate clearly and professionally with customers, supervisors, and coworkers.
• Meet or exceed established performance and safety standards.
• Other duties and responsibilities as assigned.

Skills

Adaptability

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Etiquette

Resilience

Self Motivation

Technical Knowledge

Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

Job description

Comcast is seeking an entry-level Broadband Installation & Troubleshooting Technician to install services in customers\' homes, restore connectivity, and ensure a positive customer experience. The role is hands-on, physical, and performed in diverse environments with schedule flexibility including nights and weekends.

You will complete training, certifications, and safety requirements; work with ladders, meters, and Wi‑Fi equipment, and document work using digital tools.