Residential HVAC Service Manager - Lead & Elevate Team

Denillo; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Match

Paid Vacation & Sick Days

Employee Recognition

Job summary

Denillo Heating & Cooling is seeking a Residential HVAC Service Manager in Pittsburgh, PA to lead our service team and uphold exceptional customer care. This role demands 10+ years in HVAC with 3–5 years in leadership, plus strong technical knowledge of residential systems and a track record of improving field performance.

The position offers a Monday–Friday schedule, competitive compensation, and a focus on training and team development within a family-owned company with a 40+ year history.

Qualifications

• 10+ years of HVAC experience with 3-5 years in a leadership or management role.
• Strong technical expertise in residential HVAC systems.
• Experience with Service Titan dispatching software (preferred).
• Proven leadership skills with the ability to motivate and develop technicians.
• Excellent verbal and written communication abilities.
• Highly organized, detail-oriented, and self-motivated.
• Valid driver's license with a clean driving record.
• A genuine passion for continuous improvement and delivering high-quality service.

Responsibilities

• Lead, coach, and develop our team of residential service and installation technicians.
• Perform ride-alongs, job site visits, and quality audits to maintain high standards.
• Oversee daily service operations, dispatching, and technician performance.
• Build and strengthen a comprehensive training program for ongoing technician development.
• Partner with dispatch to optimize scheduling and ensure outstanding customer satisfaction.
• Review work orders, monitor financial goals, and enforce company policies.
• Manage larger residential projects and keep them on schedule and on budget.
• Represent the company professionally with customers, vendors, and the team.
• Foster a positive, high-performance culture through team meetings and leadership.

Skills

Leadership

Communication

Organization

HVAC expertise

Tools

Service Titan

Job description

Denillo Heating & Cooling is seeking a Residential HVAC Service Manager in Pittsburgh, PA to lead our service team and uphold exceptional customer care. This role demands 10+ years in HVAC with 3–5 years in leadership, plus strong technical knowledge of residential systems and a track record of improving field performance.

The position offers a Monday–Friday schedule, competitive compensation, and a focus on training and team development within a family-owned company with a 40+ year history.