Senior HVAC Service Manager | Team Lead & Dispatch

Horizon Services, LLC.; Lower Providence Township (PA); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Medical

Dental

Orthodontist Coverage

Vision

Dependent Care FSA

Prescription drug coverage

Life Insurance

Short term disability

Long term disability

401K with company match

Paid time off

On-site gym

Family events

Job summary

Horizon Services, Inc. in Audubon, PA is seeking an experienced HVAC Service Manager to lead 15+ technicians and dispatch staff, coordinating field services to meet customer needs.

The role requires extensive residential HVAC expertise, strong leadership, and the ability to plan, schedule, and improve service performance while ensuring top customer satisfaction.

This is a full-time, on-site position with aggressive salary and a comprehensive benefits package.

Qualifications

• 10+ years in the HVAC residential industry.
• 3+ years in a service management role in HVAC.
• Technical school diploma or certificate of completion.
• Associates degree.
• Knowledge of HVAC equipment, tools and materials.
• Extensive technical skills in the trade.
• Customer/client interfacing.
• Ability to work a flexible schedule to meet customer needs.
• Understanding planning, scheduling, and logistics.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office (Word and Excel).

Responsibilities

• Directly manages Service and Dispatch staff; interviewing, hiring, training; planning and directing work.
• Stay abreast of industry tech developments and share with the team.
• Coordinate team activities to meet goals and uphold standards.
• Interface effectively with other departments.
• Ensure superior customer service; conduct ride-alongs with technicians.
• Provide customer support; respond to inquiries promptly; resolve issues.
• Promote and support the company brand.

Skills

HVAC Residential Experience

Service Management

Customer Interfacing

Scheduling & Planning

MS Office (Word & Excel)

Education

Technical School Diploma or Certificate

Associates Degree

Job description

Horizon Services, Inc. in Audubon, PA is seeking an experienced HVAC Service Manager to lead 15+ technicians and dispatch staff, coordinating field services to meet customer needs.

The role requires extensive residential HVAC expertise, strong leadership, and the ability to plan, schedule, and improve service performance while ensuring top customer satisfaction.

This is a full-time, on-site position with aggressive salary and a comprehensive benefits package.