Residential HVAC Service Manager

Denillo; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Match

Paid Vacation & Sick Days

Employee Recognition

Job summary

Denillo Heating & Cooling is seeking a Residential HVAC Service Manager in Pittsburgh, PA to lead our service team and uphold exceptional customer care. This role demands 10+ years in HVAC with 3–5 years in leadership, plus strong technical knowledge of residential systems and a track record of improving field performance.

The position offers a Monday–Friday schedule, competitive compensation, and a focus on training and team development within a family-owned company with a 40+ year history.

Qualifications

• 10+ years of HVAC experience with 3-5 years in a leadership or management role.
• Strong technical expertise in residential HVAC systems.
• Experience with Service Titan dispatching software (preferred).
• Proven leadership skills with the ability to motivate and develop technicians.
• Excellent verbal and written communication abilities.
• Highly organized, detail-oriented, and self-motivated.
• Valid driver's license with a clean driving record.
• A genuine passion for continuous improvement and delivering high-quality service.

Responsibilities

• Lead, coach, and develop our team of residential service and installation technicians.
• Perform ride-alongs, job site visits, and quality audits to maintain high standards.
• Oversee daily service operations, dispatching, and technician performance.
• Build and strengthen a comprehensive training program for ongoing technician development.
• Partner with dispatch to optimize scheduling and ensure outstanding customer satisfaction.
• Review work orders, monitor financial goals, and enforce company policies.
• Manage larger residential projects and keep them on schedule and on budget.
• Represent the company professionally with customers, vendors, and the team.
• Foster a positive, high-performance culture through team meetings and leadership.

Skills

Leadership

Communication

Organization

HVAC expertise

Tools

Service Titan

Job description

Residential HVAC Service Manager

Company: Denillo Heating & Cooling

Location: Pittsburgh, PA

Compensation: $65,000 - $90,000 per year (Salary + Performance Bonus)

Are you a proven HVAC leader ready to take the next step in your career with a well-respected, family-owned company in Pittsburgh?

Denillo Heating & Cooling has been a trusted name in the area for over 40 years. Founded by Guy Denillo with a focus on quality, integrity, and treating customers like neighbors, the company is now proudly led by his son, Nick Denillo. We're seeking an experienced Residential HVAC Service Manager to lead our service team and uphold our reputation for exceptional customer care.

What We Offer

• Competitive Compensation: $65,000 - $90,000 annually (base salary + bonus)
• Benefits Package:
  • Medical Insurance (50% company-paid)
  • 401(k) with up to 3% company match
  • Paid Vacation & Sick Days
  • Employee Recognition Program

Schedule: Monday - Friday, 7:30 AM - 4:00 PM (occasional evenings or weekends for urgent matters)

What You'll Do

• Lead, coach, and develop our team of residential service and installation technicians
• Perform ride-alongs, job site visits, and quality audits to maintain high standards
• Oversee daily service operations, dispatching, and technician performance
• Build and strengthen a comprehensive training program for ongoing technician development
• Partner with dispatch to optimize scheduling and ensure outstanding customer satisfaction
• Review work orders, monitor financial goals, and enforce company policies
• Manage larger residential projects and keep them on schedule and on budget
• Represent the company professionally with customers, vendors, and the team
• Foster a positive, high-performance culture through team meetings and leadership

What You Bring

• 10+ years of HVAC experience with 3-5 years in a leadership or management role
• Strong technical expertise in residential HVAC systems (light commercial experience a plus)
• Experience with Service Titan dispatching software (preferred)
• Proven leadership skills with the ability to motivate and develop technicians
• Excellent verbal and written communication abilities
• Highly organized, detail-oriented, and self-motivated
• Valid driver's license with a clean driving record
• A genuine passion for continuous improvement and delivering high-quality service

At Denillo Heating & Cooling, you'll be more than a manager - you'll be a key leader helping shape the future of our residential service department while working with a tight-knit, family-oriented team that values integrity and excellence.

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment