Residential HVAC Service Manager — Lead & Optimize Teams

Berkeys Air Conditioning, Plumbing & Electrical; Southlake (TX); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Ongoing leadership and professional de

Employee recognition programs

Career advancement opportunities

Trust, Care & Growth culture

Job summary

Berkeys Air Conditioning, Plumbing & Electrical is seeking an HVAC Service Manager to lead our residential HVAC Service, Maintenance, and Recon teams in Southlake, TX. This leadership role balances field work with management, guiding technicians to deliver quality service and strong customer outcomes.

The right candidate will coach technicians, manage daily operations, and drive performance while fostering a culture of Trust, Care & Growth.

Qualifications

• 5+ years of residential HVAC experience in service, maintenance, installation, repair, or another technical HVAC capacity.
• Previous experience leading, supervising, or managing residential HVAC technicians strongly preferred.
• Strong leadership, communication, organization, and problem-solving skills.
• EPA Section 608 Universal Certification and Texas TDLR ACR Technician Registration are required or preferred.
• Texas ACR Contractor License is strongly preferred, but not required unless serving in licensed capacity.

Responsibilities

• Lead, coach, develop, and hold accountable HVAC Service Technicians, Maintenance Technicians, and Recon team members.
• Oversee daily HVAC service operations, staffing, technician capacity, call coverage, and field productivity.
• Partner with Dispatch to ensure technicians are matched to calls and capacity is maximized.
• Provide technical guidance on diagnostics, repairs, airflow, refrigerant systems, electrical components, and overall system performance.
• Conduct ride-alongs, field observations, audits, and quality inspections.
• Coach technicians on technical performance, customer communication, and ethical service recommendations.
• Monitor revenue, gross margin, average ticket, productivity, and customer satisfaction.
• Recruit, onboard, train, coach, and develop HVAC talent.
• Manage labor, overtime, materials, inventory, tools, and department resources.

Skills

Leadership

People management

Communication

HVAC troubleshooting

Customer service

Field coaching

Education

EPA Section 608 Certification

Texas TDLR ACR Technician Registration

Texas ACR Contractor License

Tools

ServiceTitan

Job description

Berkeys Air Conditioning, Plumbing & Electrical is seeking an HVAC Service Manager to lead our residential HVAC Service, Maintenance, and Recon teams in Southlake, TX. This leadership role balances field work with management, guiding technicians to deliver quality service and strong customer outcomes.

The right candidate will coach technicians, manage daily operations, and drive performance while fostering a culture of Trust, Care & Growth.