Residential HVAC Service Manager: Lead Tech Team & Growth

R. Poust Heating & Air Conditioning; Ackerson (NJ); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(K) with Company Match

Company-Paid Long-Term Disability &amp

Life Insurance

Voluntary Short-Term Disability & 

Paid Time Off

Job summary

R. Poust Heating & Air Conditioning is seeking an HVAC Service Manager (Residential) to lead a team of skilled technicians and drive performance across service, maintenance, and replacement projects.

You will mentor staff, uphold safety and quality standards, and collaborate with sales and operations to maximize customer value while delivering exceptional homeowner experiences. This role offers growth within a growing company.

Qualifications

• Minimum of 3 years of management experience in residential HVAC.
• Strong knowledge of heating, cooling, and ventilation systems.
• Proven ability to lead and develop technicians.

Responsibilities

• Lead, manage, and mentor a team of HVAC technicians.
• Drive safety, quality, accountability, and continuous improvement.
• Set goals, monitor performance, and drive revenue and efficiency.
• Collaborate with sales and marketing to grow service opportunities.
• Coordinate with operations, dispatch, and customer service to optimize scheduling.
• Improve routing, workflows, and technician productivity.
• Ensure high-quality service and customer satisfaction.
• Stay current with HVAC codes, EPA regulations, and new tech.
• Resolve escalated customer concerns professionally.

Skills

Leadership

HVAC expertise

Team development

Customer focus

Problem solving

Communication

Scheduling

Safety focus

Tools

MS Office

Service management software

Dispatch systems

Job description

R. Poust Heating & Air Conditioning is seeking an HVAC Service Manager (Residential) to lead a team of skilled technicians and drive performance across service, maintenance, and replacement projects.

You will mentor staff, uphold safety and quality standards, and collaborate with sales and operations to maximize customer value while delivering exceptional homeowner experiences. This role offers growth within a growing company.