Residential HVAC Field Operations Lead

Rack Industries; Boca Raton (FL); Presencial; USD 65 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Weekly paychecks

Paid Time Off

Paid Holidays

Medical, Dental, Vision benefits

Company-provided vehicles

Company-matched 401(k)

Resumo da oferta

Rack Air in Boca Raton, a division of Rack, seeks a Residential HVAC Field Operations Lead. You’ll diagnose, maintain, repair HVAC systems on residential and light commercial sites, and lead precision installations with attention to codes and safety.

You’ll translate technical findings into clear explanations for customers, document every step, and join a team committed to five-star service. On-call rotation and steady, year-round work available.

Qualificações

• 5+ years HVAC experience with residential service, maintenance, and installation.
• EPA Certification is required.
• Valid Driver’s License with at least two years of driving experience.
• Advanced troubleshooting and critical-thinking skills for complex system challenges.
• Strong customer focus and polished communication.

Responsabilidades

• Diagnose, maintain, and repair HVAC systems at residential and light commercial sites.
• Clean, adjust, and service air handlers, ductwork, vents, and condensate lines.
• Execute expert installations and system upgrades with attention to codes and safety.
• Translate technical findings into clear explanations and options for customers.
• Document each step and keep workspace and vehicle organized to uphold quality standards.
• Respond to occasional urgent calls and participate in the on-call rotation.

Conhecimentos

HVAC experience

EPA Certification

Driver's license

Customer service

Communication skills

Ferramentas

Service Titan

XOI NexStar

Descrição da oferta de emprego

Shape the Comfort Experience at Rack Air — Family-Owned Since 1994Imagine starting your morning with a well-planned route, a stocked vehicle, and customers counting on your expertise. As the Residential HVAC Field Operations Lead at Rack Air (a division of Rack), you’ll resolve complex issues, complete precision installs, and communicate solutions that leave homeowners and small businesses confident and comfortable. You’ll be backed by strong processes, training, and a team that takes pride in five-star service.A day in your bootsHead to residential and light commercial sites to diagnose, maintain, and repair HVAC systems.Clean, adjust, and service air handlers, ductwork, vents, and condensate lines for optimal performance and safety.Execute expert installations and system upgrades with rigorous attention to codes and jobsite safety.Translate technical findings into clear, friendly explanations and options for customers.Document every step, keep the workspace and vehicle organized, and uphold our quality standards.Respond to occasional urgent calls and participate in the scheduled on-call rotation.Pitch in with additional duties as needed.What you bring5+ years of HVAC experience with strong emphasis on residential service, maintenance, and installation.EPA Certification (required).Valid Driver’s License with at least two years of driving experience (required).Advanced troubleshooting and critical-thinking skills for complex system challenges.Craftsman’s pride, strong customer focus, and polished communication.Team-first mindset; adaptable, organized, and energized by a fast-moving environment.Physical realities of the workRoutinely lift 50 lbs; occasionally up to 100 lbs.Climb ladders; access attics and crawlspaces; navigate tight spaces; push, carry, and pull; use hand tools; perform fine-detail work.Ability to drive.Work indoors and outdoors, including attics and crawlspaces.Stand, walk, and sit; talk and hear in person and by phone.Use hands to handle tools/controls; reach with hands and arms.Regularly stoop, kneel, bend, and crouch.Frequent exposure to extreme heat/cold and adverse weather (wind, rain, ice, or snow).Why Rack AirSince 1994, we’ve been a growth-minded, family-owned team that invests in structure, training, and a genuinely positive workplace. Build a career you’re proud of while customers call us the best in the business.Reliable, year-round workPay incentives for quality performanceWeekly paychecksPaid Time Off and Paid HolidaysComprehensive Medical, Dental, and Vision benefitsCompany-matched 401(k)Company-provided vehiclesEmployee discountsInstallation pay – Piece Pay (Flat rate Lead = 60% / helper 40%)Non-install work is hourlySchedules include an on-call rotationCore proficiencies & toolsHVAC Service & InstallationHVAC MaintenanceHVAC TroubleshootingHVAC RepairService Titan and Service Titan XOINEXSTAR Certifications are a plusYou should be proficient inHVAC Service & InstallationHVAC MaintenanceHVAC TroubleshootingHVAC Repair