Residential HVAC/R Field Service Specialist

Airtron Heating & Cooling HVAC; Strongsville (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Airtron Heating & Air Conditioning is seeking a Residential HVAC/R Field Service Specialist to diagnose, repair, and commission home heating and cooling systems in the Strongsville area. You will inspect ductwork, perform start-ups, and ensure customer satisfaction through clear explanations and reliable service.

The role requires two years of residential HVAC experience, EPA certification, a valid driver’s license, and comfort working in occupied homes.

Qualifications

• 2+ years of residential HVAC experience required.
• EPA certification required.
• Strong verbal and written communication skills; able to communicate effectively in English.
• Basic computer literacy; ability to use a tablet, laptop, or computer and email.

Responsibilities

• Diagnose and repair residential heating and cooling equipment.
• Inspect ductwork and system components for proper operation.
• Wire and commission complete home comfort systems as needed.
• Perform start-ups; test and record results to confirm proper operation.
• Explain services and repairs to customers and dispatch.
• Maintain a clean, organized job site and company vehicle.

Skills

HVAC experience

EPA Certification

Soldering/Brazing

Communication skills

Driver's license

Overtime availability

Computing skills

Education

High school diploma or GED

Tools

Outlook

Job description

Join Airtron as a Residential HVAC/R Field Service SpecialistFor more than 40 years, Airtron Heating & Air Conditioning has kept neighbors comfortable with honest work and reliable service. If you take pride in doing things the right way and enjoy supporting teammates and customers alike, you’ll feel right at home with us in Strongsville.A day in your Airtron vanMorning: You review your schedule with the office, load up parts and tools, and ensure your vehicle is clean, organized, and ready. You protect floors with shoe covers the moment you step into a client’s home.Midday: You diagnose and repair heating and cooling equipment, inspect ducting, and, when needed, wire and start up complete residential systems. You run start-up tests, record results, and verify performance. You keep customers informed and explain what you’re doing and why.Afternoon: You coordinate with dispatch about findings, note any additional concerns, and order parts so the next visit goes smoothly. You complete neat, timely documentation on your tablet and debrief with the customer and dispatch after each call. Before you leave, the work area is spotless.End of day: You reconcile parts and materials, update the office on the next day’s schedule, and make sure the van is prepped for tomorrow. Through it all, you follow our safety policies and code of ethics, and you treat every person with courtesy and respect.What you’ll handleMaintain and repair residential heating and air equipmentInspect and maintain ducting and company tools/materials in serviceable conditionIdentify, wire, and commission complete home comfort systemsTroubleshoot issues, recommend solutions, and perform needed repairsConduct start-ups; test and record results to confirm proper operationPerform full system inspections; communicate outstanding concerns to dispatch/customersClearly explain all services and repairs to customers and dispatchCoordinate day-to-day schedule directly with the officeOrder and stage parts ahead of appointments to ensure readinessTransport parts, materials, and tools; accurately account for assigned itemsComplete paperwork/tablet entries neatly and promptlyDebrief each service call with dispatch/customer and document thoroughlyLeave every job site cleaner than you found itMaintain a clean, organized company vehicle inside and outUphold company performance standards and code of ethics; maintain a courteous demeanorUse floor savers on footwear inside client homesFollow all safety procedures and policiesOther duties as assignedDuties may vary by location.What you bringHigh school diploma or GED2+ years of residential HVAC experienceEPA CertificationSoldering/brazing capabilityStrong verbal and written communication skills; able to communicate effectively in EnglishBeginner computing skills; able to use a computer, laptop, or tabletBasic ability to navigate the internet and email (e.g., Microsoft Outlook)Valid driver’s licenseWillingness to work overtime on short notice; occasional weekendsPreferredHVAC trade school certification2+ years of experience in residential HVACSkills and mindset that set you apartTeam-first attitude and eagerness to learnPositive, customer-focused approach with strong relationship-building skillsComfort collaborating across all levels of the organizationRelated work experience may substitute for educationSafety-first mindset and commitment to a strong safety cultureWhere and how you’ll workPrimarily in occupied homes and construction sites around the Strongsville area; minimal office timeDrive to and from job locationsFrequent exposure to ladders, attics, crawlspaces, equipment, noise, dust, odors, and hazardous materialsWork indoors and outdoors in all weather (heat, rain, cold, wind) with appropriate PPEPhysical demandsOperate a passenger vehicle or forkliftLift and move up to 50 pounds frequentlyRegular climbing, bending, crawling, kneeling, and crouchingComfortable working at heights; climbing ladders and stairwaysWear required PPE: hard hat, safety glasses, ear plugs, masks/respirators, reflective vests, gloves, and safety-toe construction bootsPeriods of standing, walking, or sitting for extended timesAble to hear and distinguish speech/sounds to safely operate phones and equipmentVision (with correction if needed) for close, distance, peripheral and normal depth perceptionClear spoken communication to exchange information orallyEnter data on handheld or computer via keyboard or 10-keyUse arms/hands to reach overhead; grip, hold, lift, turn, push, and pull tools and materialsPhysical requirements may vary by location.Technical proficiencyHVAC/R SystemsHVAC Service & InstallationHVAC MaintenanceHVAC TroubleshootingHVAC Repair