Residential HVAC Service Team Lead

Airtron Heating & Cooling HVAC; Austin (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Airtron Heating & Cooling HVAC is seeking a Residential HVAC Service Team Lead to guide a high-performing service team and ensure exceptional customer satisfaction across daily operations. You will own day-to-day service delivery, support technicians on complex issues, and use data to improve performance.

The role emphasizes safety, accountability, and a data-driven approach to maintain service quality and customer trust. Travel to job sites and occasional customer homes are required.

Qualifications

• 5+ years in HVAC, field service, or a related trade.
• 3+ years leading field teams.
• Proven customer service excellence and talent development.
• Strong communicator, organized, and a problem solver.
• Fluent with Microsoft Office.

Responsibilities

• Build and guide a high-performing team of service technicians.
• Model a customer-first approach grounded in professionalism and responsiveness.
• Own safe, efficient day-to-day service execution.
• Back up technicians on complex issues and customer escalations.
• Monitor service quality, customer feedback, and key operational metrics.
• Balance staffing, schedules, materials, and resources to meet demand.
• Enforce safety, policy, and procedural standards.
• Recruit, train, and retain exceptional talent.
• Find and implement process improvements to boost efficiency and customer experience.

Skills

HVAC experience

Team leadership

Customer service

Communication

MS Office

Education

Journeyman HVAC license

EPA Certification

Tools

MS Office

Job description

Are you the field leader who turns problems into great customer stories?If coaching technicians, elevating service quality, and orchestrating daily operations energize you, Airtron is looking for a Residential HVAC Service Team Lead to drive performance and customer satisfaction.You will:Build and guide a high-performing team of service technicians.Model a customer-first approach grounded in professionalism and responsiveness.Own safe, efficient day-to-day service execution.Back up technicians on complex issues and customer escalations.Monitor service quality, customer feedback, and key operational metrics.Balance staffing, schedules, materials, and resources to meet demand.Enforce safety, policy, and procedural standards.Recruit, train, and retain exceptional talent.Find and implement process improvements to boost efficiency and the customer experience.Protect vehicles, tools, equipment, and inventory.Must-haves5+ years in HVAC, field service, or a related trade.3+ years leading field teams.Proven customer service excellence and talent development.Strong communicator, organized, and a natural problem solver.Fluent with Microsoft Office.Nice-to-haveExperience as an HVAC Sales and Service Supervisor.Where you’ll workOpen, fast-moving office setting.Frequent vehicle travel to job and customer locations.Occasional entry into customer homes.Indoor/outdoor work across all weather conditions (heat, rain, cold, wind) with proper PPE.Physical demandsLift/move up to 20 pounds on a frequent basis.Drive and operate a motorized passenger vehicle.Use required PPE: hard hat, safety glasses, ear plugs, masks/respirators, reflective vests, gloves, and safety-toe, construction-grade boots.Stand, walk, or sit for extended periods.Hear and distinguish speech/sounds to safely operate phones and office equipment.Maintain close, distance, and peripheral vision with normal depth perception (with or without correction).Communicate clearly using spoken word.Enter data using a traditional keyboard and/or 10-key keypad.Reach overhead and use arms/hands to signal, grasp, hold, lift, turn, push, and pull tools and objects.Proficiency expectedHVAC/R SystemsJourneyman’s LicenseEnvironmental Protection Agency (EPA) CertificationHVAC Service & InstallationHVAC MaintenanceHVAC TroubleshootingHVAC RepairMaintenance and Repair SkillsMachines & technologiesRefrigeration/Cooling Systems