Residential HVAC Field Operations Lead

RACK

West Palm Beach (FL)

On-site

USD 70,000 - 95,000

Full time

6 hours ago

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Benefits offered by this job

Reliable, year-round work

Weekly paychecks

Paid Time Off and Paid Holidays

Medical, Dental, and Vision benefits

Company-matched 401(k)

Company-provided vehicles

Employee discounts

Installation pay – Lead 60% / helper 2

Job summary

Rack Air in West Palm Beach is seeking a Residential HVAC Field Operations Lead to diagnose, maintain, repair, and install systems at residential and small commercial sites. You’ll translate complex findings into clear options for homeowners and coordinate through a team focused on five-star service.

You bring 5+ years of HVAC experience, EPA certification, a valid driver’s license, and strong troubleshooting plus communication skills.

Qualifications

5+ years of HVAC experience with emphasis on residential service, maintenance, and installation.
EPA Certification (required).
Valid Driver’s License with at least two years of driving experience (required).
Advanced troubleshooting and critical-thinking skills for complex system challenges.
Craftsman’s pride, strong customer focus, and polished communication.

Responsibilities

Head to residential and light commercial sites to diagnose, maintain, and repair HVAC systems.
Clean, adjust, and service air handlers, ductwork, vents, and condensate lines for performance and safety.
Execute expert installations and system upgrades with attention to codes and safety.
Translate technical findings into clear, friendly explanations and options for customers.
Document every step, keep workspace and vehicle organized, and uphold quality standards.
Respond to occasional urgent calls and participate in the on-call rotation.
Pitch in with additional duties as needed.

Skills

HVAC expertise

Troubleshooting

Customer service

Communication

Driving

Education

EPA Certification

Tools

Service Titan

Service Titan XOI

NEXSTAR Certifications

Job description

Shape the Comfort Experience at Rack Air — Family-Owned Since 1994

Imagine starting your morning with a well-planned route, a stocked vehicle, and customers counting on your expertise. As the Residential HVAC Field Operations Lead at Rack Air (a division of Rack), you’ll resolve complex issues, complete precision installs, and communicate solutions that leave homeowners and small businesses confident and comfortable. You’ll be backed by strong processes, training, and a team that takes pride in five-star service.

A day in your boots

Head to residential and light commercial sites to diagnose, maintain, and repair HVAC systems.
Clean, adjust, and service air handlers, ductwork, vents, and condensate lines for optimal performance and safety.
Execute expert installations and system upgrades with rigorous attention to codes and jobsite safety.
Translate technical findings into clear, friendly explanations and options for customers.
Document every step, keep the workspace and vehicle organized, and uphold our quality standards.
Respond to occasional urgent calls and participate in the scheduled on-call rotation.
Pitch in with additional duties as needed.

What you bring

5+ years of HVAC experience with strong emphasis on residential service, maintenance, and installation.
EPA Certification (required).
Valid Driver’s License with at least two years of driving experience (required).
Advanced troubleshooting and critical-thinking skills for complex system challenges.
Craftsman’s pride, strong customer focus, and polished communication.
Team-first mindset; adaptable, organized, and energized by a fast-moving environment.

Physical realities of the work

Routinely lift 50 lbs; occasionally up to 100 lbs.
Climb ladders; access attics and crawlspaces; navigate tight spaces; push, carry, and pull; use hand tools; perform fine-detail work.
Ability to drive.
Work indoors and outdoors, including attics and crawlspaces.
Stand, walk, and sit; talk and hear in person and by phone.
Use hands to handle tools/controls; reach with hands and arms.
Regularly stoop, kneel, bend, and crouch.
Frequent exposure to extreme heat/cold and adverse weather (wind, rain, ice, or snow).

Why Rack Air

Since 1994, we’ve been a growth-minded, family-owned team that invests in structure, training, and a genuinely positive workplace. Build a career you’re proud of while customers call us the best in the business.