Residential Glazier/Installer

The Glass Guru of Roseville, CA; Roseville (CA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Free food & snacks

Health insurance

Paid time off

401(k)

Job summary

The Glass Guru of Roseville, CA is seeking a reliable Glazier/Installer to perform in-home installations and quality service. You will inspect materials, load gear, and communicate delays, ensuring accurate work validation with customers.

You will install products, troubleshoot on-site, document issues, and maintain customer satisfaction from arrival to project closeout. Responsibilities include leaving the home clean, explaining maintenance and warranty details, and coordinating with the office

Qualifications

• 1 year residential glass installation experience.
• HS Diploma or equivalent.
• All candidates must pass initial background check and drug test. Valid license to drive, and a clean DMV record.
• Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100lbs. unassisted

Responsibilities

• Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s).
• Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment etc.
• Communicate to office AND customer if we'll be late for scheduled installation appointment.
• Validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.
• Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site.
• Note all issues and required materials to complete installation if on-date work cannot be finished, to satisfy the customer later.
• Communicate with relevant team members regarding incomplete work, ensure new materials are ordered, and manage customer expectations.
• Take care of the customer's home/business, leaving it cleaner than when found, using booties, etc.
• Close out the installation by walking customer through care/warranty details and how to contact us for service or questions

Skills

Excellent verbal/written communication

Troubleshooting

Organizational & time-management

Microsoft Office proficient (Word, 3)

Education

HS Diploma or equivalent

Tools

Microsoft Office

Job description

Roles & Responsibilities

• Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s)
• Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment etc...
• Communicate to office AND customer if we'll be late for scheduled installation appointment
• Upon arrival at customer's home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.
• Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site
• If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer's satisfaction at a later date.
• Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.
• Take care of the customer's home/business, ensuring we leave it cleaner than when we found it... use booties, etc...
• Close out the installation by walking customer through the care and maintenance of products, walk them through warrantee (if applicable) and how to contact us if they ever need service or have additional questions

Benefits

• Free food & snacks
• Health insurance
• Paid time off
• 401(k)

Glazier / Installer

The Glazier / Installer position is the primary product fulfillment position in the company. Glaziers / Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process.

• Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s)
• Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment etc...
• Communicate to office AND customer if we'll be late for scheduled installation appointment
• Upon arrival at customer's home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.
• Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site
• If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer's satisfaction at a later date.
• Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.
• Take care of the customer's home/business, ensuring we leave it cleaner than when we found it... use booties, etc...
• Close out the installation by walking customer through the care and maintenance of products, walk them through warrantee (if applicable) and how to contact us if they ever need service or have additional questions

Qualifications & Educational Requirements

• 1 years residential glass installation experience
• HS Diploma or equivalent
• All candidates must pass initial background check and drug test. Valid license to drive, and a clean DMV record
• Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100lbs. unassisted

Preferred Skills

• Residential glass replacement including single/double pane window glass, shower enclosures, skylights, etc...
• Residential window/door installation including new construction and retrofit
• Window/door maintenance, weatherization, and repair
• Effective troubleshooting skills
• Excellent verbal/written communications skills
• Microsoft Office proficient (Word, Excel) preferred
• Hardworking, motivated, with excellent organizational and time-management skills
• Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.