Residential Front Desk & Security Associate

FirstService Residential; Miami (FL); On-site; USD 25,000 - 30,000; Full time

Job summary

FirstService Residential in Miami is seeking a Front Desk / Receiving Associate to greet residents, check in guests and service providers, and monitor access control systems. The role emphasizes independent work, strong communication, and the ability to maintain daily logs and incident reports.

The position requires at least one year of front desk experience (preferably in a residential building), basic computer skills, and flexibility to cover extended hours and weekends.

Qualifications

• High school diploma or equivalent required or preferred.
• College level courses in business or hospitality preferred.
• 2–3 years of business experience preferred.
• Computer literacy within information systems is preferred.
• Strong written and verbal communication skills are required.
• Multilingual ability is desirable.
• Strong customer service, communication and interpersonal skills are required.

Responsibilities

• Meet and greet residents and check guests and service providers in/out.
• Monitor and operate electronic security control systems; maintain daily logs and forms.
• Prepare incident reports using a computer or browser.
• Enforce building policies in a professional and firm manner.
• Ensure receiving area is never left unattended or blocked.

Skills

Customer service

Communication

Interpersonal skills

Multilingual

Education

High school diploma or equivalent

College courses in business or hospitality

Tools

Information systems

Job description

FirstService Residential in Miami is seeking a Front Desk / Receiving Associate to greet residents, check in guests and service providers, and monitor access control systems. The role emphasizes independent work, strong communication, and the ability to maintain daily logs and incident reports.

The position requires at least one year of front desk experience (preferably in a residential building), basic computer skills, and flexibility to cover extended hours and weekends.