Front Desk Concierge: Secure Access & Guest Care

FirstService Residential; Lake Worth (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical plans

Dental benefits

Vision benefits

Paid time off

Job summary

FirstService Residential in Palm Beach, FL 33480 is seeking a Front Desk Associate with strong customer service and communication skills to work independently with minimal supervision. You will meet and greet residents, check guests and service providers in/out, and be responsible for emergency response and access control procedures while operating electronic security systems and maintaining daily logs.

The role requires good multitasking ability, attention to detail, and the ability to work a

Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Customer service

Communication

Interpersonal skills

Written communication

Verbal communication

Multilingual

Computer literacy

Education

High school diploma

College coursework in business or hospitality

Tools

Information systems

Job description

FirstService Residential in Palm Beach, FL 33480 is seeking a Front Desk Associate with strong customer service and communication skills to work independently with minimal supervision. You will meet and greet residents, check guests and service providers in/out, and be responsible for emergency response and access control procedures while operating electronic security systems and maintaining daily logs.

The role requires good multitasking ability, attention to detail, and the ability to work a