Residential Dispatch & Scheduling Coordinator

Dhpace; Charlotte (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Generous paid time off

401(k) with employer match

Voluntary benefits including supplemental life

Job summary

DH Pace in Charlotte, NC is seeking a Department Coordinator for the Residential Department. This role involves scheduling technicians, managing customer interactions, and ensuring service excellence.

The ideal candidate will have experience in dispatch or administration, strong communication skills, and the ability to multi-task effectively. The position offers comprehensive benefits and a focus on customer service.

Qualifications

• Experience in a dispatch or high-volume administration field is a plus.
• Ability to multi-task and represent the company professionally.

Responsibilities

• Schedule technicians and manage job details.
• Ensure customer payments are collected.
• Assist with technical troubleshooting.
• Maintain service tickets and manage department reports.

Skills

Microsoft Office Suite

Communication skills

Time management

Organizational skills

Customer service focus

Job description

DH Pace in Charlotte, NC is seeking a Department Coordinator for the Residential Department. This role involves scheduling technicians, managing customer interactions, and ensuring service excellence.

The ideal candidate will have experience in dispatch or administration, strong communication skills, and the ability to multi-task effectively. The position offers comprehensive benefits and a focus on customer service.