Residential Disabilities Program Manager

Day & Employment Services; Cincinnati (OH); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Paid training

Benefits package + 401k

Job summary

ViaQuest Residential Services is seeking a Residential Disabilities Program Manager to oversee quality services for individuals in their homes in Cincinnati, OH. The role requires coordinating supports, supervising staff, and ensuring excellent customer service across the service team.

The position emphasizes behavioral health interventions, training, and collaboration with families, guardians, and the county board to deliver consistent, person-centered supports.

Qualifications

• High school diploma or GED with 3 years of relevant experience, or a related Bachelor's/Master's degree.
• Strong customer service and communication skills.
• Supervisory or management experience.
• Excellent decision‑making and time‑management skills.

Responsibilities

• Ensure individuals served are receiving quality services and engaged with the community.
• Coordinate and manage all services and supports (medical appointments, housing, behavior management, finances, benefits, etc.).
• Use behavioral health interventions to improve outcomes for individuals served.
• Help develop and implement behavior support strategies; provide training and assess effectiveness.
• Collaborate with service team to ensure communication and customer service.
• Supervise Direct Support Professionals and ensure thorough training and quality service.
• Monitor staffing hours to ensure appropriate services and coverage for all shifts.
• Provide high-quality customer service to individuals served, families/guardians, county board, and service team.

Skills

Customer service

Communication

Supervisory experience

Time management

Decision making

Education

High school diploma/GED

Bachelor’s or Master’s degree (related field)

Job description

Position: Residential Disabilities Program Manager

Location: Cincinnati, OH

Remote Status: On‑Site

Job Id: 42151

# of Openings: 1

Program Manager

A Great Opportunity /$48,000 per year / Full Time/ On Call required

At ViaQuest Residential Services we provide quality support and services to individuals with developmental disabilities in their homes.

Responsibilities may include:

• Ensure that the individuals we serve are receiving quality services and are engaged with the community.
• Coordinate and manage all services and supports for the individuals served, including medical appointments, household management, behavior management, financial services, benefits, etc.
• Use behavioral health interventions to improve outcomes for individuals served.
• Assist in the ongoing development of behavior support strategies and ensuring the implementation of these strategies, including providing training and assessing the effectiveness of the behavior support.
• Collaborate with all members of the individuals’ service team to ensure great communication and customer service is in place.
• Supervise Direct Support Professionals and make sure they are thoroughly trained and providing the best possible services.
• Monitor staffing hours to ensure appropriate services are provided and coverage is in place for all shifts.
• Provide great customer service to individuals served, families/guardians, the county board, and all members of the service team.

Requirements for this position include:

• High school diploma/GED and 3 years of experience in the field of developmental disabilities is required or Bachelors’ or Masters’ level degree in a related field.
• Strong customer service and communication skills.
• Supervisory or management experience.
• Displays strong communication skills and possess excellent decision‑making and time‑management skills.

What ViaQuest can offer you:

• Paid training.
• Benefit package for full‑time employees (including medical, vision, dental, disability and life insurance and a 401k).