IDD Residential Program Manager

Day & Employment Services; Dayton (OH); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Paid training

Benefit package for full-time

Job summary

ViaQuest Residential Services is seeking an IDD Residential Program Manager to oversee service delivery in Dayton, with on-site responsibilities and a $48,000 annual salary. The role requires coordination of medical, behavioral, and household supports, plus supervision of Direct Support Professionals.

The position emphasizes strong communication, client advocacy, and collaboration with the service team to ensure high-quality outcomes for individuals served in residential settings.

Qualifications

• High school diploma or GED required, plus 3 years in developmental disabilities or related field.
• Strong customer service and communications skills.
• Supervisory or management experience advised.
• Excellent decision-making and time-management abilities.

Responsibilities

• Ensure individuals receive quality services and community engagement.
• Coordinate and manage services for individuals, including medical appointments and household management.
• Apply behavioral health interventions to improve outcomes.
• Develop and assess behavior support strategies and provide training.
• Collaborate with service team for strong communication and customer service.
• Supervise Direct Support Professionals and ensure thorough training.
• Monitor staffing hours to ensure coverage for all shifts.
• Deliver exceptional service to individuals, families, and county boards.

Skills

Customer service

Communication

Supervisory/management

Education

High school diploma or GED; 3 years experience

Job description

Position:IDD Residential Program Manager

Location: Dayton, OH

Remote Status: On-Site

Job Id:42067

# of Openings:1

Residential Services Program Manager

A Great Opportunity /$48,000 per year / Full Time/ On Call required

At ViaQuest Residential Services we provide quality support and services to individuals with developmental disabilities in their homes.

Responsibilities may include:

• Ensure that the individuals we serve are receiving quality services and are engaged with the community.
• Coordinate and manage all services and supports for the individuals served, including medical appointments, household management, behavior management, financial services, benefits, etc.
• Use behavioral health interventions to improve outcomes for individuals served.
• Assist in the ongoing development of behavior support strategies and ensuring the implementation of these strategies, including providing training and assessing the effectiveness of the behavior support.
• Collaborate with all members of the individuals’ service team to ensure great communication and customer service is in place.
• Supervise Direct Support Professionals and make sure they are thoroughly trained and providing the best possible services.
• Monitor staffing hours to ensure appropriate services are provided and coverage is in place for all shifts.
• Provide great customer service to individuals served, families/guardians, the county board, and all members of the service team.

Requirements for this position include:

• High school diploma/GED and 3 years of experience in the field of developmental disabilities is required or Bachelors’ or Masters’ level degree in a related field.
• Strong customer service and communication skills.
• Supervisory or management experience.
• Displays strong communication skills and possess excellent decision-making and time-management skills.

What ViaQuest can offer you:

• Paid training.
• Benefit package for full-time employees (including medical, vision, dental, disability and life insurance and a 401k).