IDD Residential Program Manager

ViaQuest, Inc.; Dayton (OH); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Paid training

Medical, vision, dental, disability, &

Life insurance & 401k

Job summary

ViaQuest Residential Services, part of ViaQuest, Inc., seeks a Residential Services Program Manager in Dayton, OH. This full-time role requires on-call availability and focuses on coordinating services, supervising staff, and ensuring high-quality, person-centered supports for individuals with developmental disabilities.

You will collaborate with family/guardians and county boards, monitor staffing, and implement behavior support plans while providing excellent customer service.

Qualifications

• High school diploma or GED with 3 years in developmental disabilities.
• Bachelor's or Master's degree in a related field preferred.
• Strong customer service and communication skills.
• Supervisory or management experience.
• Excellent decision-making and time-management abilities.

Responsibilities

• Ensure individuals served receive quality services and community engagement.
• Coordinate and manage services for individuals served, including medical, household, behavior, and finances.
• Use behavioral health interventions to improve outcomes.
• Develop and implement behavior support strategies; provide training and assess effectiveness.
• Collaborate with the service team to ensure strong communication and customer service.
• Supervise Direct Support Professionals and ensure thorough training.
• Monitor staffing hours to ensure coverage for all shifts.
• Provide excellent service to individuals, families, the county board, and the service team.

Skills

Customer service

Communication

Supervisory experience

Decision-making

Time management

Education

High school diploma/GED

Bachelor's/Master's degree in related field

Job description

Residential Services Program Manager

/$48,000 per year / Full Time/ On Call required

At ViaQuest Residential Services we provide quality support and services to individuals with developmental disabilities in their homes. Make a difference in the lives of the individuals we serve!

A Great Opportunity

Responsibilities may include:

• Ensure that the individuals we serve are receiving quality services and are engaged with the community.
• Coordinate and manage all services and supports for the individuals served, including medical appointments, household management, behavior management, financial services, benefits, etc.
• Use behavioral health interventions to improve outcomes for individuals served.
• Assist in the ongoing development of behavior support strategies and ensuring the implementation of these strategies, including providing training and assessing the effectiveness of the behavior support.
• Collaborate with all members of the individuals’ service team to ensure great communication and customer service is in place.
• Supervise Direct Support Professionals and make sure they are thoroughly trained and providing the best possible services.
• Monitor staffing hours to ensure appropriate services are provided and coverage is in place for all shifts.
• Provide great customer service to individuals served, families/guardians, the county board, and all members of the service team.

Requirements for this position include:

• High school diploma/GED and 3 years of experience in the field of developmental disabilities is required or Bachelors’ or Masters’ level degree in a related field.
• Strong customer service and communication skills.
• Supervisory or management experience.
• Displays strong communication skills and possess excellent decision-making and time-management skills.

What ViaQuest can offer you:

• Paid training.
• Benefit package for full-time employees (including medical, vision, dental, disability and life insurance and a 401k).
• Employee discount program.
• Paid-time off.
• Employee referral bonus program.