Disabilities Residential Program Manager

Day & Employment Services; Cleveland (OH); On-site; USD 43,200 - 52,800; Full time

Benefits offered by this job

Paid training

Benefit package including medical, vision, dental, disability and life insurance, and 401k

Job summary

A community service provider in Cleveland, Ohio seeks a Full-Time position to support individuals with developmental disabilities. You will coordinate services, ensure quality care, and provide excellent customer service. The ideal candidate has at least 3 years of experience in a related field, a high school diploma, and strong communication skills. Benefits include paid training and a comprehensive package for full-time employees.

Qualifications

• Minimum of 3 years of experience in the field of developmental disabilities.
• Strong customer service and communication skills.
• Supervisory or management experience preferred.

Responsibilities

• Ensure individuals receive quality services and engage with the community.
• Coordinate and manage services for individuals served.
• Use behavioral health interventions to improve outcomes.

Skills

Customer service skills

Communication skills

Decision-making skills

Time management skills

Education

High school diploma/GED

Job description

A Great Opportunity /$48,000 per year / Full Time/ On Call Required

At ViaQuest Residential Services we provide quality support and services to individuals with developmental disabilities in their homes. Apply today and make a difference in the lives of the individuals we serve!

Responsibilities may include:

• Ensure that the individuals we serve are receiving quality services and are engaged with the community.
• Coordinate and manage all services and supports for the individuals served, including medical appointments, household management, behavior management, financial services, benefits, etc.
• Use behavioral health interventions to improve outcomes for individuals served.
• Assist in the ongoing development of behavior support strategies and ensuring the implementation of these strategies, including providing training and assessing the effectiveness of the behavior support.
• Collaborate with all members of the individuals’ service team to ensure great communication and customer service is in place.
• Supervise Direct Support Professionals and make sure they are thoroughly trained and providing the best possible services.
• Monitor staffing hours to ensure appropriate services are provided and coverage is in place for all shifts.
• Provide great customer service to individuals served, families/guardians, the county board, and all members of the service team.

Requirements for this position include:

• High school diploma/GED or higher.
• Minimum of 3 years of experience in the field of developmental disabilities
• Strong customer service and communication skills.
• Supervisory or management experience preferred.
• Displays strong communication skills and possess excellent decision-making and time-management skills.

What ViaQuest can offer you:

• Paid training.
• Benefit package for full-time employees (including medical, vision, dental, disability and life insurance and a 401k).