Residential Disabilities Program Manager

ViaQuest, Inc.; Cincinnati (OH); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Paid training

Benefits package

Employee discount

Paid time off

Referral bonus

Job summary

ViaQuest Residential Services is seeking a Program Manager to coordinate and oversee supports for individuals with developmental disabilities in their homes.

Responsibilities include supervising staff, coordinating services, and ensuring high-quality, community-based engagement. Strong communication and time-management skills required; supervisory experience preferred.

Qualifications

• High school diploma or GED with relevant field experience.
• Bachelor’s or Master’s degree in a related field preferred.
• Supervisory or management experience is required.

Responsibilities

• Ensure individuals receive quality services and community engagement.
• Coordinate and manage all services and supports, including medical visits and finances.
• Apply behavioral health interventions to improve outcomes.
• Develop and assess behavior support strategies and training.
• Collaborate with team to ensure strong communication and service quality.
• Supervise Direct Support Professionals and ensure thorough training.
• Monitor staffing hours to ensure coverage for all shifts.
• Provide excellent customer service to individuals, families, and the board.

Skills

Supervisory experience

Customer service

Communication

Time management

Education

High school diploma/GED

Bachelor’s degree

Master’s degree

Job description

Program Manager

/ $48,000 per year / Full Time/ On Call required

At ViaQuest Residential Services we provide quality support and services to individuals with developmental disabilities in their homes.

Responsibilities may include:

• Ensure that the individuals we serve are receiving quality services and are engaged with the community.
• Coordinate and manage all services and supports for the individuals served, including medical appointments, household management, behavior management, financial services, benefits, etc.
• Use behavioral health interventions to improve outcomes for individuals served.
• Assist in the ongoing development of behavior support strategies and ensuring the implementation of these strategies, including providing training and assessing the effectiveness of the behavior support.
• Collaborate with all members of the individuals’ service team to ensure great communication and customer service is in place.
• Supervise Direct Support Professionals and make sure they are thoroughly trained and providing the best possible services.
• Monitor staffing hours to ensure appropriate services are provided and coverage is in place for all shifts.
• Provide great customer service to individuals served, families/guardians, the county board, and all members of the service team.

Requirements for this position include:

• High school diploma/GED and 3 years of experience in the field of developmental disabilities is required or Bachelors’ or Masters’ level degree in a related field.
• Strong customer service and communication skills.
• Supervisory or management experience.
• Displays strong communication skills and possess excellent decision-making and time-management skills.

What ViaQuest can offer you:

• Paid training.
• Benefit package for full-time employees (including medical, vision, dental, disability and life insurance and a 401k).
• Employee discount program.
• Paid-time off.
• Employee referral bonus program.

About ViaQuest Residential Services

To learn more about ViaQuest Residential Services please visit http://www.viaquestinc.com/specialized-services/residential-services/

From Our Employees To You

http://careers.viaquestinc.com/viaquest-culture-of-choice/