Resident Concierge & Community Experience Lead

Greystar; Portland (OR); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Holidays

Housing discount

Job summary

Greystar is seeking a friendly and organized Leasing/Resident Services Associate in Portland, OR. The role involves greeting residents, answering inquiries, coordinating move-ins and move-outs, and maintaining smooth daily operations at the office and clubhouse.

You will manage deliveries, coordinate activities, and keep residents informed about local resources. Ideal candidates have strong customer service and multitasking abilities, with a focus on hospitality and resident satisfaction.

Qualifications

• Front desk and office reception experience preferred.
• Strong communication and organizational skills.
• Ability to multitask and manage schedules.

Responsibilities

• Greet prospects and residents at the office and assist with inquiries.
• Answer calls and route to the appropriate team member.
• Maintain guest suite and loading dock/elevator schedules for moves in/out.
• Ensure clubhouse amenities are tour-ready before opening.
• Manage package deliveries and notify residents within 24 hours.
• Track equipment rentals, dry cleaning, and other services.
• Assist with scheduling resident activities and events.
• Maintain local area information for residents and liaise with vendors.

Skills

Customer service

Communication

Multitasking

Job description

Greystar is seeking a friendly and organized Leasing/Resident Services Associate in Portland, OR. The role involves greeting residents, answering inquiries, coordinating move-ins and move-outs, and maintaining smooth daily operations at the office and clubhouse.

You will manage deliveries, coordinate activities, and keep residents informed about local resources. Ideal candidates have strong customer service and multitasking abilities, with a focus on hospitality and resident satisfaction.