Residential Case Manager — Bronx Support & Crisis Care

Postgraduate Center For Mental Heal; New York (NY); On-site; USD 36,000 - 52,000; Full time

Job summary

Postgraduate Center For Mental Heal is seeking a Scatter Site Case Manager to provide supportive counseling, develop service plans, monitor safety, and assist with crisis interventions within a Bronx residential setting.

The role requires a Bachelor’s degree (or an Associate degree with experience) and two years in a similar setting, with strong communication, documentation, and group facilitation skills. Microsoft Office proficiency is preferred.

Qualifications

• Bachelor's degree in a Human Services field preferred; two years of case management or counseling experience in residential/mental health settings are typical requirements.
• Associate degree may substitute for experience (5+ years) per program policy.
• Strong written and verbal communication skills; ability to document accurately and maintain records.

Responsibilities

• Provide caseload-based counseling and support services to residents.
• Document progress notes, service plans, and incident reports.
• Lead groups and provide crisis intervention as needed.
• Escort residents to appointments and coordinate community activities.
• Monitor safety and security of resident apartments and respond to emergencies.
• Adhere to program policies and participate in staff meetings.

Skills

Customer service

Interpersonal skills

Oral and written communication

Time management

Judgment

De-escalation

Crisis intervention

Teamwork

Community resources

Education

Bachelor's Degree

Associate Degree

Tools

Microsoft Office

Foothold AWARDS

Job description

Postgraduate Center For Mental Heal is seeking a Scatter Site Case Manager to provide supportive counseling, develop service plans, monitor safety, and assist with crisis interventions within a Bronx residential setting.

The role requires a Bachelor’s degree (or an Associate degree with experience) and two years in a similar setting, with strong communication, documentation, and group facilitation skills. Microsoft Office proficiency is preferred.